I swore off Bal a year ago after an ABYSMAL customer service experience ordering from Bal.com.
I sold most of my bags, one of my jackets, and several accessories. Down to just 4 Bbags.
Experimented with other brands and styles. Found some keepers. But those 4 Bals are still my favorites.
Finally came to the conclusion that nothing beats Bal quality, despite their aloof sales staff. So, I decided to supplement my diminished collection with two more!!
Waiting on a '10 Black RH Velo (will pick up tomorrow!) and a '12 Anthracite RH Kraft - the big one. Kraft is somewhere in NY and my fingers are crossed I will have her in my hands by Saturday.
Can't wait!!!!