Coach umbrella problems

bobbyjean

Member
Jul 14, 2013
1,674
2
I never said it should last for life but I would expect it to last longer than a year (3-5 years at least!) I probably didn't get 15 uses out of it. I'm not being unreasonable as other posters have said they at least got coupons when theirs broke after a short time. Thanks anyway.
Not trying to be rude....just saying I'm not sure you could take any $58 item back anyplace after a year and get it replaced ?
 
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NurseLV

Member
Dec 26, 2013
93
2
Do you have an outlet near you? Perhaps they'd be more accommodating...?

Thanks I will try that. If all else fails I am gonna call Jax and complain. For a $58 umbrella I expect more. Heck even Walmart has better Customer Service than this.
 

NurseLV

Member
Dec 26, 2013
93
2
I don't think it's crazy or pathetic for me to expect a $58 umbrella to last more than 15 uses. Maybe you have money to throw away on garbage but I DONT. The bottom line is I expected better from Coach but they didn't deliver!
 

joni80

Member
Mar 9, 2011
795
2
Let's just say at least Coach gave you free $50 to start with. That was some good customer service, wasnt it?
 

NurseLV

Member
Dec 26, 2013
93
2
Let's just say at least Coach gave you free $50 to start with. That was some good customer service, wasnt it?

Nope because I had spent 100s if not 1000s of Dollars there before they gave me the $50.

Anyway despite the all the Negative Nancy's who have shown up, I called customer service and they have agreed to let me send the umbrella back and once they determine it's defective, I'll be issued a replacement or credit for a new umbrella. So there.
 

WVUdani

Member
Feb 21, 2010
637
0
Nope because I had spent 100s if not 1000s of Dollars there before they gave me the $50.

Anyway despite the all the Negative Nancy's who have shown up, I called customer service and they have agreed to let me send the umbrella back and once they determine it's defective, I'll be issued a replacement or credit for a new umbrella. So there.
Hahah now who's pathetic :smile: