I followed your advice! Returned it, got a refund, then hopped over to Macy's and got a gorgeous Novelty Patchwork gallery tote (the gold one). I finally LOVE what I have and I'm keeping it.
i would personally return it. i am far too anal about things like that. and it seems like you're not entirely happy with it, either. and if you're not happy now, you never will be.
i say return it and get what you want. no reason to get a damaged bag just because it's the last one. you wouldn't have purchased this one had there been more- so don't think you have to settle for this one.
obviously the girl working didn't care...and i'm sure, if another bag would have been available, such would not have happened.i agree with all the gals, bring it back.
do any of you see what i am saying about coach's quality and assistance? why would they even let that go out the door? it obviously needs repair.