I agree that we need help with colors especially since Coach is really promoting their online sales program. I know that individual perceptions vary and differences in computer screens and photography can be problematic - but it seems to me that Coach could do a much better and more consistent job with colors, descriptions, and pictures.
Like others I have found that I return more stuff now that I am ordering items from the factory online sale. They usually don't include as many pics with the FOS items and sometimes the descriptions are mimimal - like they may not always include the name for the color!
It's frustrating when you receive an item that isn't what you expected from the pics and the description. I quickly learned to pay for FOS items with a credit card so that I can return them to the outlet instead of shipping them back to Jacksonville. But what's the point of the FOS if I have to go to the outlet anyway?! And what about customers that don't have a local outlet?
I guess I shouldn't complain because I love my new marine/chalk bag that I found it at the outlet while returning some disappoining FOS purchases; but I am glad that I got to see it with my own eyes first because if I had been expecting blue it would have been a big let down.
If coach wants to become an online retail giant they need to do a better job representing their products in this venue, IMO!
I'm lucky that I have an outlet, actually two, pretty close by. I have learned to go touch and feel first. The domed satchels I was eyeing on FOS I ended up hating the leather feel in person. While the Campbell line that I totally dismissed online isn't all that bad IRL. I try and do a mall run for my stuff first but no one had the pintuck in stock so I took a chance. I'm very tempted to add acid green but no way am I buying it sight unseen and no one has it in person yet.