TB would not fix my Thea Round tote. Instead they will be sending me a gift card for the price I paid and I have to send the tote back. I'd say people don't think of contacting TB CS.General - there are about 6 known price tag styles. Don't forget that certain retailers have their own tag styles. Lane Crawford and Harrod's comes to mind.
I have been seeing a lot of cheap and authentic York totes on eBay and almost all of them have damaged handles and/or peeling trim. I wonder if TB refuses to fix these defects or if sellers just don't know this is an option.