Thanks, I'm claiming thru eBay now.
I bought a brick Donna and a leopard Brenda thru online sites so it's unfortunate I got stung on eBay with this
It's unfortunate that a seller's feedback doesn't guarantee the item is authentic. We see many power sellers listing fakes.

If the seller will not refund you will need a letter from a third party authenticator. Fake spotters are a PayPal approved authenticator.