This is heart breaking . Sorry it happened to you ! Hope My SA could pull it through I only have one SA that I talked to because I really want to get it from her . I am praying she doesn’t turn me down . she told me it is 50/50 chance of getting what I want . No guarantee but she will try.I’m sorry about this… I feel the exact same sentiment (but for a different bag). Same exact thing happened with me.. with two different SAs.. two different excuses. I had been in contact with them for the longest time about the bag and gave me high hopes that they’ll be able to put me on the reserve only to find out last week that there’s no chance for me to get it at this point. This is starting to get ridiculous… I think I just need a little break from them.