Chanel Purchasing Question

[mj67812]

Sadly the Vancouver boutique is very well known for having bad SAs. I'm in Vancouver and own several Chanel items, but I've only purchased one or two from the Vancouver boutique. None of my bags were purchased here; that's how bad the service is.

It's completely normal practice here for the SAs to not acknowledge you, sadly. You need to specifically ask someone for help, and they will just show you what is available and there's no opportunity to ask for other stock, especially for SLGs, as what is shown on the tray is usually what is available in the store.

The Calgary boutique has much better services, if I recall correctly. You'd have to order over the phone and they can ship it to you. I think the shipping isn't free but don't quote me on that.

I completely understand you when you say it makes you not want to buy from Chanel. I try not to deal with the Vancouver boutique, and if I want to buy something, I either go through my personal shopper or I try to find from elsewhere. I used to try to ask the Vancouver store, but 9/10 times they don't have it and they won't try to help you find it, so I don't even bother.

Keep in mind that there are a LOT of very wealthy people in Vancouver, those who will buy a TON of stuff without even looking, and there aren't that many Chanel boutiques in Canada, so there's almost no competition for these SAs. They have zero incentive to help you.

meant to reply to this post in my last reply whoops

 

[baghagg]

OP I'm in the US and one time I needed to track down a certain bag and I called Chanel's 800 number and provided them with the item number and they were more than happy to tell me which Chanel boutiques near me had it in stock. I'm also wondering if you have Chanel inside any major department stores as we do here in the US? I've had great experiences with SAs while shopping for Chanel in Neiman Marcus, Saks Fifth Ave, Bloomingdales and Bergdorf Goodman.

 

[pinkrose398]

Do you buy any chance have an SA in vancouver? And you’re right, the times I’ve been inside, I’ve seen people spending ridiculous amounts of money lol. In contrast, the other luxury boutiques are pretty bad too. I actually had an SA at LV tell me NOT to buy a zippy coin purse I was looking at. I was a little shocked lol. I will say I have had good experiences at Gucci and I’m usually treated nicely. As well as at Nordstrom.
The chanel boutique is an issue though because i do eventually want to buy a chanel SLG and obviously travel to the US isn’t an option right now. Well thank you for listening to my mini rant haha. Disappointing.

I do not, which is why I don’t shop there. I had an SA for a while but she wasn’t helpful at all so I just stopped even bothering to shop with her.

 

[bklner2014]

Do you buy any chance have an SA in vancouver? And you’re right, the times I’ve been inside, I’ve seen people spending ridiculous amounts of money lol. In contrast, the other luxury boutiques are pretty bad too. I actually had an SA at LV tell me NOT to buy a zippy coin purse I was looking at. I was a little shocked lol. I will say I have had good experiences at Gucci and I’m usually treated nicely. As well as at Nordstrom.
The chanel boutique is an issue though because i do eventually want to buy a chanel SLG and obviously travel to the US isn’t an option right now. Well thank you for listening to my mini rant haha. Disappointing.

I've only visited the Vancouver boutique twice as a tourist, and Chiemi provided top notch service during my first visit. She took my request for a mini O case and followed up a few months later via email when it arrived. This was a few years ago and I'm not sure if she's still at the boutique, but I'd recommend working with her if she's still working there. I also interacted with another SA and the manager during my second visit, and both were super helpful with another SLG purchase.

 

[no5]

I am sorry to hear this about boutiques in Canada but I will say that my experience even having my own SA and having shopped with Chanel for many many years is far from satisfactory. If I really want an item I invariably have to hunt it down myself.