Chanel in Germany?

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#391
LVtoChanel said:
Definitely! That would be the best news for all Chanel lovers. [emoji1]

Btw do you have any idea on the stock availability in Munich or Frankfurt? Are they always well stocked and which would be a better place to find classics? TIA!!
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I don't know, unfortunately. I've been to the Munich store only two weeks ago but I wasn't looking for classics then. The Frankfurt boutique is smaller, from what I remember, but I'm not sure if that has any meaning in respect to their stock.
Usually, when you call customer service, they can always tell you which boutiques will have a certain bag. But the last time I called to find out if Munich had a specific classic, the person I spoke to said she couldn't say because with classics there was such a quick turnover that one would have to come to the store to find out what was available. (Of course she may just have been not very eager to help, because two years ago, when I was looking for a jumbo, somebody from customer service told me exactly where I could find one. Or they changed policies since, who knows.)

I can give you the email address of an SA in Munich, if you want.
 
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#392
MaryJoe84 said:
I'm going to the boutique in Munich on Monday - I can check the stock there if you want and tell you what they have :smile: it is a bit a hit or miss with Munich -they can be well stocked at the time you visit them or they can be sold out of classics... don't know about Frankfurt that much
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Thank you very much, MaryJoe. Would really appreciate if you can help with an update.
 
#393
urma said:
I don't know, unfortunately. I've been to the Munich store only two weeks ago but I wasn't looking for classics then. The Frankfurt boutique is smaller, from what I remember, but I'm not sure if that has any meaning in respect to their stock.
Usually, when you call customer service, they can always tell you which boutiques will have a certain bag. But the last time I called to find out if Munich had a specific classic, the person I spoke to said she couldn't say because with classics there was such a quick turnover that one would have to come to the store to find out what was available. (Of course she may just have been not very eager to help, because two years ago, when I was looking for a jumbo, somebody from customer service told me exactly where I could find one. Or they changed policies since, who knows.)

I can give you the email address of an SA in Munich, if you want.
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Thank you very much, urma. An email address would be helpful to me. Appreciate!!
 
#395
I live 2 hours from Berlin, so Chanel Berlin is my closest boutique. Up until now I have not made any big purchases, just 2 WOCs and a couple of SLG's.

I have given up on the SA's both in Kurfurstendamm or Kadewe Boutique. Everytime I purchase something, they give me their bussiness card with email and phone number ... but everytime I am searching for a product and contact them, NONE of them replies back !!. I also call the hotline, but they are never sure about the stock because it changes very quickly, so asks me to go directly to the boutique (which is impossible for me to do in a short notice !). Why is it so hard for the hotline to check the stock, if there is the bag I want, then connect me to the SA, then the SA sends it to me ??? I made a phone order once, but that was 2 years ago, and now it seems that it does not work anymore, and customers must buy directly in the boutique ! :( :(

So if anyone has a recommendation for a nice and responsive SA pls let me know !
Thanks :)
 
#397
myinsomnia said:
hihi, also interested to get an email contact for Berlin SA if anybody can share?

Anybody know if I can order a bag to be delivered to my friend's hotel so she can bring back for me? :)

thanks in advance! :)
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Your friend has to walk into one of the 2 chanel boutiques in Berlin in person and purchase it with their passport, under their name. That's the only way your friend can claim tax refund at the airport as well (she has to leave within 3 months or purchase). Then if your friend doesn't want to carry the purchase around for some reason, she can ask them to deliver it directly to the hotel for convenience. I don't know if the Kadewe location provides delivery but the stand alone boutique does.

You can't make purchases via phone.
 
#399
Hi will be visiting on the 3rd week of April in Munich for the first time. I need to get a hold of le boy old medium gold hardware in caviar. Any idea how hard it is to get a hold of at the Munich branch??

Would really appreciate if anyone can send me contact info of any Munich SA. Thanks
 
#403
urma said:
I don't know, unfortunately. I've been to the Munich store only two weeks ago but I wasn't looking for classics then. The Frankfurt boutique is smaller, from what I remember, but I'm not sure if that has any meaning in respect to their stock.
Usually, when you call customer service, they can always tell you which boutiques will have a certain bag. But the last time I called to find out if Munich had a specific classic, the person I spoke to said she couldn't say because with classics there was such a quick turnover that one would have to come to the store to find out what was available. (Of course she may just have been not very eager to help, because two years ago, when I was looking for a jumbo, somebody from customer service told me exactly where I could find one. Or they changed policies since, who knows.)

I can give you the email address of an SA in Munich, if you want.
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Hi. Don't mind to give me the email address of SA in Munich. Thanks
 
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