Chanel customer system in Europe

[MaryJoe84]

I think that within Europe one SA can see at your customer profile your purchase history, doesn't matter what boutique you bought from... but I wouldn't bother too much - had that situation three years ago, when I was waiting for a small boy bag (color: turquoise) to arrive at my local boutique. My SA had checked the system and confirmed to me that they had ordered it. But nothing happened for weeks, I repeatedly asked if the bag arrived, and she always had to tell me, unfortunately no. So I began to check with the other german boutiques and at one - who had also ordered it - the boy bag already had arrived. So I asked my SA if it was ok to order the bag from this boutique and she said, yes of course, which was really nice of her.

Funnily, two weeks later when I already had bought the boy bag, it finally arrived at my local boutique. Sometimes it takes Chanel ages - why I don't know - to deliver items from a collection. So I wouldn't mind buying from another boutique and that your SA can see that you bought somewhere else. It can be really hard to get specific bags, shoes, etc. and you have to be fast. So I think SA's are ok with that

 

[Kem45]

Thank you, I am pretty impatient and I asked her for a item yesterday. This morning she told me that there is only one item left in Europe and that she would do her best to transfer this piece for me. I was worried that the it would sell out so i called the store ( with the info received from my SA) and bought the item from the other store. Not that it is a big deal but I did feel uncomfortable when my original SA contacted me saying if I’m sure i still needed her help with this transfer.. I thought If there is only one piece left in Europe and I would buy it , the transfer request made by my SA would normally be declined so I didn’t feel obligated to tell her. It felt a little bit awkward and didn’t know what to say or to answer her!

I would not feel that bad about this. The SA told you which store had it. If she was doing her job she would have called them herself and secured the bag for you.

Signed,
An impatient American

 

[gail13]

I would not feel that bad about this. The SA told you which store had it. If she was doing her job she would have called them herself and secured the bag for you.

Signed,
An impatient American

Actually she is not able to call them herself. New protocol dictate they do inner store email and it takes at least 24 hours for a response.

 

[demicouture]

I would also like to add that as far as I know, European SAs don't get commission so the initial mindset is different. They do know the ranking in terms of how much sales an advisor has achieved but don't get commission as such. Also, I feel that an SA should always be proactive and try and get you the item from another boutique. They check which stores has stock and the likelihood of them being able to transfer the desired item or "swapping" it (not sure if that still exists within their system).

As a customer I am generally very very loyal if you give me good service, if you go out of your way every time I will definitely keep being loyal. In other words, don't feel bad if occasionally you need to look elsewhere...

 

[starrysky7]

I agree things are different here in Europe without the commission and it seems that it's for the better, I don't see crazy resellers popping up like in the US and Asia. Good for us I guess.

 

[Mila.K]

I think she may be upset as she tried to get it for you but you bought it yourself and you knew, it was the last item. So if you had told her, she coud saved her time.

I recognized last week that my account in Germany is even connected to my online account in France where I buy my makeup and skincare. So they can see this in the boutique. I didn‘t know this.

 

[Mypassion]

I think she may be upset as she tried to get it for you but you bought it yourself and you knew, it was the last item. So if you had told her, she coud saved her time.

I recognized last week that my account in Germany is even connected to my online account in France where I buy my makeup and skincare. So they can see this in the boutique. I didn‘t know this.

Yes I agree. The reason for my action was because it often happened that the other stores did not respond in time for the transfer, or that the product would sell out before I received an answer. I have several times missed a piece and then bought something else I did not really love as much. Simply did not trust that the other Chanel store would respond. I felt bad because I asked my SA where the product was available and then contacted the store by my self and bought the piece directly from the other store. It was not even 30 minutes between the purchase and until she contacted me with her strange question. Thinks she is very kind and certainly tries her best but she can be late with her answers sometimes and that makes me impatient.

 

[fdc]

Yes they can but you shouldn’t feel guilty, we as customers have the right to buy from whomever we want and all she did for you was checking it’s not like she did make the transfer for you then you didn’t buy, take it easy! Nowadays each time I come to Parisian Chanel stores there are more sellers than buyers so if you’re still loyal and buy from her she should be thankful for that.

 

[theglamary]

I don't know for sure, but I think that all European systems are somehow connected! I'm from Vienna and I recently had quality issues with a Chanel bag I purchased in Monaco and just sent my SA a picture of the bag via WhatsApp and she messaged me that she has the purchase in the system and I still have warranty so I can just bring the bag to the boutique whenever I have time! So I do think that they are able to see what we buy in other boutiques in Europe as well!

 

[beautifuljessieann1987@gm]

Hi please give me your SA's contact number or whatsapp. Is she based in Europe? I would really love to purchase my first chanel already

 

[beautifuljessieann1987@gm]

Also do they allow purchases online and send items via mail like Balenciaga Cannes?

 

[beautifuljessieann1987@gm]

I would also like to add that as far as I know, European SAs don't get commission so the initial mindset is different. They do know the ranking in terms of how much sales an advisor has achieved but don't get commission as such. Also, I feel that an SA should always be proactive and try and get you the item from another boutique. They check which stores has stock and the likelihood of them being able to transfer the desired item or "swapping" it (not sure if that still exists within their system).

As a customer I am generally very very loyal if you give me good service, if you go out of your way every time I will definitely keep being loyal. In other words, don't feel bad if occasionally you need to look elsewhere...

Please give me the whatsapp of your SA's

 

[bellaziz]

I don't know for sure, but I think that all European systems are somehow connected! I'm from Vienna and I recently had quality issues with a Chanel bag I purchased in Monaco and just sent my SA a picture of the bag via WhatsApp and she messaged me that she has the purchase in the system and I still have warranty so I can just bring the bag to the boutique whenever I have time! So I do think that they are able to see what we buy in other boutiques in Europe as well!

hello dear , would you please ask you SA if could get her Whatsapp number ?

 

[lilly2002]

just wondering is this still the case? I f i buy in the UK can the european system see it? i have no purchase history in store yet so would the profile they set up in the UK be valid in the EU?

 

[xolgaaax]

Hello, do you think I can exchange a bag I bought in Paris in any other European country? My home country doesn’t have a boutique and the nearest one is in Berlin. Or do they do remote exchanges?