Cartier return

[allykaulitz]

deleted

 

[jenngu]

I’m happy to hear it worked out for you and sorry that it caused stress. I previously purchased a regular JUC with diamond bracelet that was shipped to me from a store. I felt the hinge was loose and went to the store for immediate return/exchange, the SA let me know it was scratched and appeared to be used. I was firm in letting her know I only tried it on at home and did not feel comfortable with the loose hinge. She did suggest that I likely received a bracelet that was tried on before (previous purchase or floor model). I had no issues with that exchange and a new bracelet.

 

[alex20216067]

I don’t understand the rather harsh comments; it sounds to me that the OP tried on the necklace twice, wore it briefly to see if she liked it, and then decided against it. I don’t see how it’s any different from the boutique.
I’ve ordered online, three times. I’m always shocked that the creations are not protected. There’s no seal, no stickers, no tag. Even VCA sends theirs with a loosely tied tag (that they say can’t be removed for a return but it’s so easy to take on and off).

last month, I ordered a cuff, tried it on and realized that the size was off and looked terrible. I tried it three times and was anxious about putting it back in the box without any scratches. I never received an email back for the RAN and I’m glad I was too anxious and just called the next day, but I understand the week delay if you were waiting for CS to get back to you.

I’m sorry, OP, that’s so unfortunat

Thank you for all the kind replies and suggestions. I was going to file a complaint but just received a phone call from them and was told that I will get a full refund.

Hi I am in the same situation,they are adamant that they won’t refund for the bracelet. Never came across anything like that. I have returned next morning because of size, a week later they ring to tell me about scratches. They are absolutely not what they represent

 

[Swathi]

Hi I am in the same situation,they are adamant that they won’t refund for the bracelet. Never came across anything like that. I have returned next morning because of size, a week later they ring to tell me about scratches. They are absolutely not what they represent

This is terrible. IMO, there is no way to prove these scratches are made by the customer. It could absolutely happen during shipping for certain type of pieces. I agree with the sentiment that a jewelry can be considered "worn" even if it is worn by a customer few times at home. However, it is absolutely 100 percent Cartier's fault and responsibility to have a return policy that allows for online returns knowing very well these scratches can even happen during shipping (or if they do that they should not simply put the returned items in sale without inspection and incur the loss). The idea that as a customer I should consider the next potential buyer's feelings is absurd to me. In a sale, only the buyer and the customer are entities that exist. And as long as I follow all the business protocols and return policies to my best knowledge, a good business should honor me.

 

[alex20216067]

This is terrible. IMO, there is no way to prove these scratches are made by the customer. It could absolutely happen during shipping for certain type of pieces. I agree with the sentiment that a jewelry can be considered "worn" even if it is worn by a customer few times at home. However, it is absolutely 100 percent Cartier's fault and responsibility to have a return policy that allows for online returns knowing very well these scratches can even happen during shipping (or if they do that they should not simply put the returned items in sale without inspection and incur the loss). The idea that as a customer I should consider the next potential buyer's feelings is absurd to me. In a sale, only the buyer and the customer are entities that exist. And as long as I follow all the business protocols and return policies to my best knowledge, a good business should honor me.

Yes absolutely. There is no was to proof that scratches were made by customer, they should be ensuring that customer absolutely satisfied with what they received. They don’t make us sign for the quality of purchased goods. The average customer who can just get to the store (in my case it only London and I live opposite side of the country) relays on being able to figure out the size and try it before committing. The customer service is terrible. I reckon they are struggling with sales recently, you can even use Klarna now. I mean it definitely put me off Cartier, I still love the design of love bracelet but it’s not about design and how expensive it is, it also about experience and luxury feel of the whole process. For me, I will never buy from Cartier uk again or Europe. It’s definitely overrated, it’s better service in primark or aldi shops. I’d still have a love bracelet in my collection but from reseller or individual. Papers means nothing really with such a dreadful attitude

 

[lovieluvslux]

I’m happy to hear it worked out for you and sorry that it caused stress. I previously purchased a regular JUC with diamond bracelet that was shipped to me from a store. I felt the hinge was loose and went to the store for immediate return/exchange, the SA let me know it was scratched and appeared to be used. I was firm in letting her know I only tried it on at home and did not feel comfortable with the loose hinge. She did suggest that I likely received a bracelet that was tried on before (previous purchase or floor model). I had no issues with that exchange and a new bracelet.

Good for you that she mentioned it was likely a return or floor model. Thank goodness you were able to exchange without any drama.