I purchased a love necklace from them back in December. After trying I decided it was not my style so I returned it three weeks ago with everything they sent. After three weeks I still haven’t received any confirmation so I emailed and called several times. After a long wait this morning someone finally got back to me. I was shocked when she told me that the necklace was not in “perfect “ condition and that I can not get a refund. She said there were stratches on the pendant and that they can not refund the piece. She asked me why I don’t like the necklace and I said the necklace was too short. So she wanted me to Lengthen it and keep the item or pay a $190fee for polishing the piece.
I’ve only wear the necklace at home for once or twice, and I didn’t recall any scratches over the pendant. But they insisted that there were in the photo and that I have to pay. Is that something normal? I bought from Tiffany, VcA, Bulgaria many times and it never happened.
edit: the $190 is for polishing the item, I still have to keep it according them.
I’ve only wear the necklace at home for once or twice, and I didn’t recall any scratches over the pendant. But they insisted that there were in the photo and that I have to pay. Is that something normal? I bought from Tiffany, VcA, Bulgaria many times and it never happened.
edit: the $190 is for polishing the item, I still have to keep it according them.
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