No I think that's the Manager, I was served by him when I looked at the love ring & he gave me his business card, the guy that served me was English I think he's name was Gus, he was lovely, he had lots of patience I originally got the Wg cuff with 1 diamond but when I got it home I decided I wanted the original bangle, I think he thought I was a bit mad because I was so worried I wouldn't be able to sleep with the bangle on but I have had it for nearly 3 months & have had no problems, I will defiantly go back & see him because when I went to Harrods & Selfridges I found they were not as friendly maybe I was just unlucky becaus DH got his love ring from Harrods & they were ok but that was a few years ago.