Cartier LOVE *Bracelet* Discussion Thread!

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#10,471
tygerlyn said:
This past Sunday I was in SF traveling for work, and I'd thought I'd pop into the Cartier and try on the love bracelet. There is not Cartier in our state so I've only been admiring the bracelet from perusing TPF and other online sources. I also wanted to see if I liked how it felt once on. And then I could send a pic to my DH so he could file away for future gift giving. Well I guess I don't look like someone Cartier should take seriously since they refused to let me try it on! I was asked if I was ready to buy today, and I explained that no, ultimately my DH would be buying it for me and we like to see how things look and feel actually on before committing. Basically I was told to come back when I ready to buy since they didn't want me trying anything on and potentially scratching it. And also the love bracelet was so special that the only wrist it should go on is the person who ends up with it.

Well heck, I think the love bracelet is special too, hence why I want it... but I couldn't believe that was the policy. Like what if you couldn't decide between colors? Or what if you wanted the bracelet tighter or looser than the size they recommended? Can someone tell me if this standard policy so I can stop feeling embarrassed and mortified?
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Don't feel bad at all!!! A lot of times they don't allow you to try on the actual bracelet ~ I believe a few members here were allowed to try on before they were ready to buy, but I don't think that is the norm. Usually, they will put the sizer bracelet on you to determine your size. When I first went in I tried on the cuff and the sizer. It wasn't until I decided I wanted the bracelet over the cuff that I put on the actual bracelet.

I think they should have sample bracelets (like floor sample shoes!) to try on in each store!
 
#10,472
oh I don't know what to do....I have two love cuffs and am contemplating a large purchase soon...not sure if I want to invest in a RG cuff(already have YG & WG), VCA mini sweet studs, or 2 ct diamond emerald cut eternity band ....
oh and does anyone know if there is a Cartier boutique in SAKS somewhere in Florida?
thanks!!
 
#10,473
prplhrt21 said:
oh I don't know what to do....I have two love cuffs and am contemplating a large purchase soon...not sure if I want to invest in a RG cuff(already have YG & WG), VCA mini sweet studs, or 2 ct diamond emerald cut eternity band ....
oh and does anyone know if there is a Cartier boutique in SAKS somewhere in Florida?
thanks!!
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I don't know about the Cartier Saks boutique in Florida but I am having a similar dilemma. For me, it's between the VCA vintage alhambra necklace in carnelian (single motif) or the down payment on a rose gold Cartier love cuff. Please share once you decide!
 
#10,474
tygerlyn said:
This past Sunday I was in SF traveling for work, and I'd thought I'd pop into the Cartier and try on the love bracelet. There is not Cartier in our state so I've only been admiring the bracelet from perusing TPF and other online sources. I also wanted to see if I liked how it felt once on. And then I could send a pic to my DH so he could file away for future gift giving. Well I guess I don't look like someone Cartier should take seriously since they refused to let me try it on! I was asked if I was ready to buy today, and I explained that no, ultimately my DH would be buying it for me and we like to see how things look and feel actually on before committing. Basically I was told to come back when I ready to buy since they didn't want me trying anything on and potentially scratching it. And also the love bracelet was so special that the only wrist it should go on is the person who ends up with it.

Well heck, I think the love bracelet is special too, hence why I want it... but I couldn't believe that was the policy. Like what if you couldn't decide between colors? Or what if you wanted the bracelet tighter or looser than the size they recommended? Can someone tell me if this standard policy so I can stop feeling embarrassed and mortified?
Click to expand...


I know many Cartiers in the States have you try "sizer" bracelets but IMO the SAs at San Francisco Cartier are especially HORRIBLE. Whether you "look like you belong" or not. You could walk in there with a diamond-encrusted Birkin, ready to throw down $100,000 and the tall guy with salt and pepper grey hair will still look down his nose at you and act like he doesn't need a sale. There was one very nice woman who used to work there but she left recently and those who are left are horrible enough to encourage DH and I to travel as far as 5500 miles to another Cartier to avoid dealing with them. The Cartiers in the UK/EU have always let me try the actual merchandise.

If you're still in the Bay Area the staff in the San Jose location is much nicer.
 
#10,475
stephc005 - I wasn't wearing any other jewelry since I don't like to go through the hassle of removing everything when traveling... so no danger of scratching anything else. Good to know though that others have had this experience.

JOJA - Sizer bracelets would be good, especially for someone like me who likes to research and really ponder items before purchasing. Especially with different colors of gold, I need to see the item against my skin.

Pazdzernika - Thanks, I'm flying out today after I'm finished with work so won't be able to make it to San Jose. My experience made me feel like I shouldn't invest so much in a jewelry piece if the company doesn't even think I'm worth providing service to. I'm trying to not think that way, since it was just one interaction with one sales person in one store. My dh though is pissed. I think it will take a lot of convincing for him to get over it. He had only agreed to the purchase this month since I told him about the upcoming price increase.

Anyway thank you all for commenting. I'll get over it. Meanwhile I'll enjoy the purchases I made at Tiffany's after I left Cartier. ;)
 
#10,476
tygerlyn said:
This past Sunday I was in SF traveling for work, and I'd thought I'd pop into the Cartier and try on the love bracelet. There is not Cartier in our state so I've only been admiring the bracelet from perusing TPF and other online sources. I also wanted to see if I liked how it felt once on. And then I could send a pic to my DH so he could file away for future gift giving. Well I guess I don't look like someone Cartier should take seriously since they refused to let me try it on! I was asked if I was ready to buy today, and I explained that no, ultimately my DH would be buying it for me and we like to see how things look and feel actually on before committing. Basically I was told to come back when I ready to buy since they didn't want me trying anything on and potentially scratching it. And also the love bracelet was so special that the only wrist it should go on is the person who ends up with it.

Well heck, I think the love bracelet is special too, hence why I want it... but I couldn't believe that was the policy. Like what if you couldn't decide between colors? Or what if you wanted the bracelet tighter or looser than the size they recommended? Can someone tell me if this standard policy so I can stop feeling embarrassed and mortified?
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Sorry you had such bad service!! I have always been allowed to try on any and all items from love bracelets, even pave...to watches to diamond rings!! I always shop at the Cartier boutiques in the Caribbean...St Maarten, St Thomas...etc...So maybe they just do things differently there. I went back a year later to the Cartier boutique in St Maarten where I got one of my loves, and the SA ran up and hugged me and remembered my name and everything!! They always bring me bottled water, and champagne for the hubby. Now that's service I never get in the US!! 😊
 
#10,477
tygerlyn said:
This past Sunday I was in SF traveling for work, and I'd thought I'd pop into the Cartier and try on the love bracelet. There is not Cartier in our state so I've only been admiring the bracelet from perusing TPF and other online sources. I also wanted to see if I liked how it felt once on. And then I could send a pic to my DH so he could file away for future gift giving. Well I guess I don't look like someone Cartier should take seriously since they refused to let me try it on! I was asked if I was ready to buy today, and I explained that no, ultimately my DH would be buying it for me and we like to see how things look and feel actually on before committing. Basically I was told to come back when I ready to buy since they didn't want me trying anything on and potentially scratching it. And also the love bracelet was so special that the only wrist it should go on is the person who ends up with it.

Well heck, I think the love bracelet is special too, hence why I want it... but I couldn't believe that was the policy. Like what if you couldn't decide between colors? Or what if you wanted the bracelet tighter or looser than the size they recommended? Can someone tell me if this standard policy so I can stop feeling embarrassed and mortified?
Click to expand...

I have never had that problem. I'd avoid that store! I've tried them on at several different stores. If you in Vegas, try the Wynn or the Forum shops Cartier stores. They'll let you try on different bracelets.

I think the real reason they won't let you try them on is they are too lazy to do it. Just poor customer service.
 
#10,478
*MJ* said:
They always bring me bottled water, and champagne for the hubby. Now that's service I never get in the US!! 😊
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OMG They offered us KIRKLAND bottled water at the SF store. The Costco brand! They used to give you branded water...then they just kind of went downmarket....lol, am I sounding entitled?

Sorry, I just have such grievances with the SF store. They are just appalling. Though, I think the nice lady may have returned from her hiatus.
 
#10,479
Pazdzernika said:
OMG They offered us KIRKLAND bottled water at the SF store. The Costco brand! They used to give you branded water...then they just kind of went downmarket....lol, am I sounding entitled?

Sorry, I just have such grievances with the SF store. They are just appalling. Though, I think the nice lady may have returned from her hiatus.
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Um, Costco water at Cartier...seriously?? No...just no. I have always been offered Pellegrino or Perrier sparkling water or Evian. The SF store sounds just awful!! 👎👎
 
#10,481
Pazdzernika said:
Thank you for understanding! I thought It sounded crazy coming out of my mouth complaining about "Costco water at Cartier".... #firstworldproblems?
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The sales gal was trying to get me to buy the story that they wouldn't let me try it on since I would ruin how special it would be for the final purchaser if they bought a ring that some else had tried on. *gasp!* I was not offered any water though. Maybe since the whole story about keeping things "special" would be a lot harder to swallow if they gave me Costco water. Bwuhahaha
 
#10,482
tygerlyn said:
The sales gal was trying to get me to buy the story that they wouldn't let me try it on since I would ruin how special it would be for the final purchaser if they bought a ring that some else had tried on. *gasp!* I was not offered any water though. Maybe since the whole story about keeping things "special" would be a lot harder to swallow if they gave me Costco water. Bwuhahaha
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Tygerlyn, I feel for you. I've tried almost everything in a Cartier store. I would email customer service because this is unacceptable. SOME of the SA's think that they are better than the customer because they work in a luxury store when at the end of the day, we as customers pay their bills and they are there to serve us! My pet hate is bad customer service.
 
#10,483
tygerlyn said:
The sales gal was trying to get me to buy the story that they wouldn't let me try it on since I would ruin how special it would be for the final purchaser if they bought a ring that some else had tried on. *gasp!* I was not offered any water though. Maybe since the whole story about keeping things "special" would be a lot harder to swallow if they gave me Costco water. Bwuhahaha
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Don't take it personally - the SA's story was total BS but they typically prefer people try the sizer do-hickey. She didn't have thick, curly brown hair did she? If she did she's one of the reasons DH hates that store. Like someone else said, most of them are just lazy. They can't be bothered to help you screw it on and off.

I hope you find a nicer SA on your next visit to another Cartier and that you otherwise enjoyed your time in my beautiful hometown ;)
 
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