Cartier LOVE *Bracelet* Discussion Thread!

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The box to my Love ring fell on the floor and the latch became loose. Now it won't close. I called Cartier to ask if I could swap it out for a new one and the lady at the repair department said they have no "extra" boxes, only ones to sell with merchandise.

Do I have a right to be annoyed? I know it's my fault the box fell, but I feel like the customer service could be a little more accommodating for the price I pay for their jewelry.
 
The box to my Love ring fell on the floor and the latch became loose. Now it won't close. I called Cartier to ask if I could swap it out for a new one and the lady at the repair department said they have no "extra" boxes, only ones to sell with merchandise.

Do I have a right to be annoyed? I know it's my fault the box fell, but I feel like the customer service could be a little more accommodating for the price I pay for their jewelry.


Oh, I'm so sorry to hear that! Can you get the SA who sold it to you on the phone? I've had to get second boxes before (damaged because of traveling, etc) and my SAs have always been accommodating.
 
Good idea. I'll have to go dig up the paper work to see the name of the SA. Did you call first or just walk in?


I called first so I wouldn't waste my time driving all the way for nothing. Also, it doesn't catch the SA off guard and it gives him/her time to look for another box. Since you just gave this SA a sale I should hope s/he could help you with this. There are ALWAYS extra boxes. If all else fails with this one, I would ring up another Cartier. Hope it works out!
 
The box to my Love ring fell on the floor and the latch became loose. Now it won't close. I called Cartier to ask if I could swap it out for a new one and the lady at the repair department said they have no "extra" boxes, only ones to sell with merchandise.

Do I have a right to be annoyed? I know it's my fault the box fell, but I feel like the customer service could be a little more accommodating for the price I pay for their jewelry.

That is annoying. :/
 
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