Hi all
I receieved the small love 5 days ago and awoke from a nap yesterday realizing it had fallen off. I understand to lock it you turn it 1/4 so that the motif is horizontal with the others and when I looked at it when it was off it was completely turned and unlocked. Then when I went to go lock it, it now turns 360 and keeps turning and turning whereas before it would stop at the 1/4 mark.
I have shipped it for Cartier to do a diagnostic on it, however, this rubs me the wrong way as I received this bracelet 5 days ago and it’s clearly a malfunction issue. I stack with the regular love that has had no screw issues thus far.
What would you all do?