Cartier disputing online return

[Colettebear]

Ugh, right? The worst customer service by far.

 

[Eliedol]

I completely believe it. They will try to pass off another damaged goods to an unsuspecting customer, like they did to both of us. Unbelievable!

 

[guccilover21]

Ugh what a crap service! This would leave the most sour taste in my mouth and I wouldn’t buy from boutique or online. Not worth it!

 

[ctimec]

Just awful, and sorry you’ve had to spend precious time on this back and forth. Cartier once sent me a totally used JUC, and I posted about it here. I took copious photos, and maybe it was my tone on the phone, but they took it back without issue. The fact that they gave you a hard time is beyond bad. They have poor QC with online orders, which only feeds the rumors of online product being not as good or not the same as in the boutiques. This is totally on them. Guessing the people in the fulfillment center are low wage workers with little experience. Another thing that is totally on Cartier and totally gross. Part of the myth of these luxury brands is that (well paid) experts are white gloving your piece. Nope. It’s all BS. Eta: Profits to the top, always. Very little “trickles down” to the workers handling the pieces of these huge luxe houses owned by conglomerates.

 

[DaintyDiamonds]

I used to buy and sell vintage estate jewelry and always take out my jeweler's loupe (you can get these on Amazon) as soon as I receive a new piece of jewelry. I check for scratches and signs of wear so that I can immediately return it if needed. It's nearly impossible for them to dispute it if you contact them minutes after your package arrives (assuming you're home to sign for the delivery).

Even so, this was astonishingly poor service.

AmEx is awesome. I use them for all large purchases.