*BUYING* on Poshmark
- Thread starter piosavsfan
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I still prefer to sell my over $500 items through them to have the independent third party intermediary to confirm authenticity so buyer can’t claim they got a fake. I’ll gladly wait an extra 7 days for that service given current events.
CRAP!!! .. I just read this and this means that I won't get my $$$ until Poshmark has "authenticated" the item, which in my case, is a piece of jewelry .. not a handbag or other items that they "normally" authenticate!!! OMG! .. and of course, I SO need the $$$ right now since I'm not working .. UGGH!!! I'm NOT going to be putting anything up on Poshmark that is more than $500 from now on!
Just reporting back that I sold a pair of shoes over $500 and they got to Poshmark and were authenticated within 2 days, which was the same or faster than the normal timeline.
I am still waiting on the bank dispute. They agreed with the proof that I showed them to then go and present it to Poshmark for rebuttal but that was almost a month ago and I still haven’t heard if they responded yet or not. I know that they got it because they suspended my husbands account but you’d think they would want to keep their reputation in tact and solve the issue. I’m just still shocked that they haven’t attempted to remain true to only selling real goods to keep the trust of the public. I understand that mistakes can be made on thing like 1:1 fakes but at least take accountability and make it right once proof is shown. I just hope that no one else ever has to deal with this again and I’d ALWAY recommend finding an Entrupy retailer in your area to authenticate any resale good. This bag faked out quite a few people that are experts in luxury goods, it’s scary!
Did you appeal? they take down listings if someone reports them, but they would re-store if you appeal and ask for real authentication, not just a look from a random "moderator" who only knows washed-out tees - their main merchandise.
WTH I'm so pissed, I shipped my AUTHENTIC Chanel Espadrilles and even gave them everything (ribbon, camellia flower, booklets, tissue paper..the works that I got from the boutique) and they tell me that they could not authenticate the item. I have the receipts and everything and they state in the email "if you would like the item returned to you" well of course i want it returned to me. I would be cautious about there authenticators and question how they authentic products because I'm not quite sure they know what they are doing. In addition, the item was addressed to go to Newark and I checked the tracking it went to Oakland... isn't this weird??? If anyone has any insight that would be greatly appreciated, as I await a response from them about the entire process...ugh. Never again.
Same occurred to me. Sold a gucci mini marmont. At this point I just want my item back and taking my listings down. I wasn't even notified! I had found out from the buyer. Smh. I know for sure the item i sold is authenticate as i purchased it directly from the store.
I am currently very angry with Poshmark. I sold a Rebecca Minkoff Wine Nikki 2008 with the signature new hardware in gold to another TPFer. It was sent to Poshmark HQ for authenticating and they cancelled the order without notifying me but only the buyer. I get no replies from Poshmark as I am contacting their CS team. I have no idea where my bag is and I had to email them 3-5x in 1 week and harass them on Twitter to get someone to help me. I want to remove my storefront on their platform and I do not want to use it as I find their team of "authenticators" incompetent. It has been a very frustrating and angering experience.
You should contact them through Twitter. I created a Twitter account last night and spammed their Twitter CS. Someone got back to me this morning - after a whole week of me contacting them through their app/email form and received 0 responses.
I am in the same boat as you guys.
I sold a damn sure authentic Rebecca Minkoff handbag (the special order was organized and done through a group of us here with someone from RM's team) and Poshmark had the bag sent to their HQ in San Francisco. Okay... they take a few days to "authenticate" it and I get an automated email from their customer service team saying I was responsible for shipping the bag back to me. Are you kidding?
I contact customer service all week this week and I get 0 responses. So I went onto their Twitter to see if they were posting any activity. They were, so my crazy ass created a new account and spammed them demanding for someone to get back to me. Finally, someone replied to me this morning and my bag is on its way.
I'm seriously considering removing my storefront on Poshmark completely and never using them again as a seller or buyer.
How can they provide "authenticating" services when their team clearly does not know how to do the job? It's seriously offensive.