No, neither time did they say they were going to charge me for the return shipping, which really makes me think they know they are authentic pieces, they just don’t want to stand by their buyouts. It is infuriating. I never had this happen before…then bam, twice in three months.
**Buying from Fashionphile** shopping experiences/questions
- Thread starter MissMcCrocodile
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A few years ago I sold quite a few things to them, and was happy with the process. Lately, they've been giving out VERY low offers, as has Yoogi's. They did offer me a fair price for a ring and I sent it to them, but now I'm concerned they'll find something "off" about it and try to weasel out of their offer....
I agree their buyout prices are low. But I love that they have returns. I just returned four bags that I ordered trying to find “the one”. Since I live in San Diego and they are in San Diego county my items got returned and refunded in less than 24 hours according to my email this morning. However, it doesn’t reflect on my bank statement yet. I would expect it in the next 48 hours??
I think when one is looking for a buyout, that they really need to get at least two quotes. And circumstances always vary so much. Actually just had a great experience with Fashionphile with an in person buyout process (in NYC), the woman handling it was very nice and I actually got more for the two bags than I was expecting! Very satisfied. Had taken it to Rebag first and got an offer I thought was quite low on one and no offer at all on the other even though it was in excellent condition because it was a Gucci outlet bag. Rebag gal just took some photos (which I could have done) and sent them to a back office, so I am thinking her photo skills were not great. The Fashionphile person did the evaluation with the bags in front of her. So that could have been the difference (other than that Rebag doesn't take Gucci outlet bags, even if it is a nice outlet bag). I sold another bag through Rebag late in 2020, but a different store and much better service (think it was evaluated on site) and there I thought the offer might have been a little low but it was hard to say since there were some blemishes on the bottom of the bag. But I only got a quote from Rebag because at the time Fashionphile had no appointments for a few weeks out. So I think the moral is you never know but get more than one quote!
I noticed that as well, and it's on several brands. The bags don't even remotely resemble the bag they are selling in some cases and the colors are way off. Might as well just skip the mannequin and post bag shots only. The descriptions are also pretty bad - if you drop down the box and read it the description often corresponds to another bag or claims the hardware, leather, etc. is a different color than the images show. They were such a reliable place to shop and ever since it grew larger - maybe 4 years ago - it's been more downhill than up.
Maybe they have a new VCA authenticator/evaluator? I submitted a VCA last week and they were very picky about what images I sent in. They wrote me back (email) 2x and asked for more pictures and said the background I used (white) was not accepted. The final email, a 3rd one, gave a message that they would reserve to right to alter the quote once I sent the item in. It seems super strict for the jewelry, or VCA. I wasn't happy with the submission nonsense but they did honor the quote they gave.
They are probably trying to cover themselves now. I have no idea what was wrong with the item I sent in - still don't after receiving it back from them. They just said it was a "brand inconsistency." It was an extremely rare piece, but it has a small gap between the motif and the setting (that is the only possible flaw I can think of). They must have someone new in the fine jewelry department who is trying to be more stringent. It just pisses me off that they pay crazy prices for the 2021 holiday pendants just to have a half dozen of them sitting on their site because they're asking an outrageous price and yet they balk at honoring their quotes for other pieces
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What's really fun is when they return your item for "brand inconsistency" and they just throw it haphazardly in a box and return it all scratched up. 
Same here
I just paid more with them than I would have on the 'Bay but I had never seen the item IRL and wasn't sure if it would work for me. The hassle free return or buy back option was a huge factor in my decision
I for one really appreciate any sort of mod shot
I wonder if some of these misdescribed items are coming from one of their other locations? I'm sure it would be easier to maintain control when there is only one source. It might be tougher to keep consistency across multiple venues
100% They threw my necklace in the jewelry box without actually tying it through the proper loops. Came back a tangled mess! I am outraged at how this entire process went.What's really fun is when they return your item for "brand inconsistency" and they just throw it haphazardly in a box and return it all scratched up.
Someone should really complain about their returns to customers! Whenever an item is declined they send it back with ZERO care, like it's trash. I've had an item returned that they didn't even bother putting in the dustbag with no packing so it could bang all over the inside of the box. It was a Louis Vuitton Bite Chapeau (hat box). They denied it due to "brand inconsistency" even though LV had repaired it and replaced the leather handle and trim and I had the receipt to prove it! Like Fashionphile knows better than Louis Vuitton what is fake...
I absolutely agree with all of this. It's like the pieces are good enough for the fashion houses to sell but not Fashionphile
