Buyer doesn't want to pay customs charges. Please help!

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I gotta tell ya Choo... that man went to a hell of a lot of trouble to lose $141!
You know, I've been telling him all along that the deductions would exceed the customs charges, and I honestly don't think he believed me. I think that he was under the impression that he could bully me into refunding all his money, the same way he tried to bully me into resending the agenda with falsified customs documentation. If you look at his early emails, they're very aggressive and very much 'you will do what I tell you to do.' Basically, I think he underestimated me, and now he's paying the price for it.
 
But then again... his chosen ID of "Imperial Lion" gives a pretty good indication of the ego, IMO! This guy is a real piece of work! You handled him far better than I could have!:woohoo:
 
You know, in a strange way I'm gonna miss this guy. However will I manage to expand my vocabulary without him??


I would send him an email carefully constructed with academic verbiage that in no possible way makes any sense whatsoever just to see if he pretends he can understand a word of it to further establish his intellectual superiority.
 
Alas, it seems it's not over (yet). I woke up to this message from the buyer:

For the immediate attention of Ms. Danielle XXXXXXXX of XX XXXXXX Ln, XXX XXXXXXXXXX, NJ XXXXX. Telephone: XXX-XXX-XXXX.

Re: eBay item # 190262168560

Dear Ms. Abramson,

I have been in touch with a Mr. Ted Lange of Paypal International Inc., and with a Ms. Mireille Sabatini who represents me legally in the United States. I was informed by the Paypal official, who perused all our correspondence (which I'd taken great care to save, fearing just such subterfuge from you) that I am well within my remit of expectations to demand an invoice of charges from you. He also stated that your fees seem excessive in comparison with similar cases he's seen.

As this is a point of principle for me I've taken the rather expensive step of engaging my aforementioned legal representative and provided her with all documentation up to this point. I let her know that I feel your refusal to disclose the itemisation of your fees betrays a certain malversation and intention to punish. She likewise reassured me that it is well within my legal rights to demand and expect an invoice and to initiate legal action if such is withheld, especially as I suspect a punitive element in your charges. I'm reliably informed of a good prognosis of prevailment.

Before I set these wheels in motion I shall show due legal consideration by reiterating my request that you provide me without further delay with an invoice detailing all fees deducted from my original payment and their corresponding designations. This is to reach me by email no later than this coming Friday. Failure to do so will indicate intention to defraud and will leave me with no other choice but to push for the strictest measure of legal recourse at my disposal. I will also keep Mr. Lange abreast of all developments as he requested.


Sincerely,

H. El-Rayah


A copy of this correspondence is also sent to Ms. Sabatini at her behest.

enc.

Okay, WTF? First of all, who writes like this? I am a very well-educated woman and I have never felt the need to string big words together in an attempt to make myself look smarter or more "official". This message reminds me of my son's current favorite book: "Big Words for Little People".

I have not responded to this email (yet). DH has told me to ignore it & just print it out and add it to my growing file of information on this yahoo. I am dying to respond, though, and in fact, I'm working on a reply now. I'm going to post it in this thread and ask you all to weigh in and let me know if I should send it or not. I've got to do a bit of research first, and I'm waiting for a call back from my lawyer (perhaps I failed to mention to imperialion that I own a marketing research consultancy and as such, have a lawyer on staff. He's a contract attorney, but still ....)

More to come ....
 
I don't understand, maybe he didn't see it in the Paypal refund.

I would recopy from that and state it is also included in the Paypal refund.
In case you haven't already done so, make printed copies of all the receipts (both ways shipping, paypal fees, eBay fees) and the emails from him stating he refused to pay customs and keep them in a file.
 
Ok, seriously has this guy got nothing better to do than construct such contrived, threatening and belittling emails!!! The guy needs a life!!

Choo, I really feel for you! Seems like you have a loon, stalker on your hands! Hope we can all help you somehow?
 
There is no record of an attorney by the name of Mireille Sabatini in Martindale-Hubbell (US and Canada) and Intelius shows no record of anyone with that exact name as residing in the US. Since the transaction was initiated in the US, is he planning on going on Judge Judy? I find it hard to believe that an attorney overseas, or any attorney for that matter, would bother to get involved with this issue or this individual.

The headquarters of Paypal International are located in Singapore. There is a Paypal UK but he is claiming that he called Paypal International. I wonder how much a call from the UK to Singapore costs? And when was the last time ANYONE at Paypal, let alone an "official" sat down and read through pages of emails even if a claim had been opened?

If you do respond to his email, you may wish to ask him for the numbers of his contacts to pass along to your attorney.

I am so sorry that you are still having to deal with this insanity. Are you sure his shipping address wasn't a mental institution instead of a residence? Best of luck, keep us updated, and let us know if we can assist you in any way.
 
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Okay the, here's the message I want to send him. What do you think:

Thank you for your correspondence dated February 25, 2009. I am pleased that you've decided to seek legal representation, as I relish the opportunity to defend myself against your baseless accusations. Perhaps I failed to mention to you that I own a marketing research consultancy, and as such, have an attorney on staff who has been fully apprised of this ongoing situation. Would you be so kind as to provide contact information for Ms. Mireille Sabatini, who you have named as your legal representative in the United States? Despite an exhaustive search of attorneys licensed to practice in both the United States and Canada, we have been unable to locate Ms. Sabatini. As we would very much like to address all future correspondence to her directly, we would appreciate it if you will provide complete contact information for Ms. Sabatini forthwith.

That being said, you might want to make Ms. Sabatini aware of the following information:

First, I too, have shared all of our correspondence with both eBay and PayPal. I have since learned that I was under no obligation to refund you any of the money you paid me, nor am I obligated to provide you with any information part and parcel to this transfer of funds, beyond that which was included with the initial transfer. PayPal has been very helpful in providing me with the necessary steps to have these funds returned to me, and I am happy to initiate these proceedings. You are of course welcome to return the funds to me voluntarily.

Second, it is important that you understand that a sales transaction -- even one between two private individuals completed through eBay -- is regarded in law as a contract in which title to property is transferred, and it is, generally, final. While I am not legally required to publicize my policies, you will find that the listing for eBay item #190262168560 clearly stipulates that "all items shipped outside the United States are FINAL SALE and are not returnable for any reason". As a merchant, I am not legally obligated to offer you (or any customer) a cash refund, credit note, or exchange in the absence of contractual terms creating such an obligation. In this case, the contractual terms of our agreement clearly stipulated that no returns would be accepted and no refunds would be provided. As I am sure your attorney will inform you, you received the funds that you did as an act of good faith; I was not obligated to provide these funds, and I will now do my best to recoup them from you.

Third, in a correspondence dated 11/17/08 you stated that "it is customary when shipping used and/or eBay items overseas to declare a value of less than $50 or to write the word 'gift' to avoid such exorbitant custm (sic) charges". In the same correspondence, you further suggest that I "resend the item to [you]" presumably with falsified customs documentation. By sending this message you have requested that I commit a crime, under U.S. Code, Section 305(a), which is punishable by "a fine not to exceed $10,000 per violation or imprisonment for not more than 5 years, or both". In doing so, you may be subject to criminal prosecution in the United States for solicitation, which is defined as the act of asking someone else to commit a crime. I am certain that your attorney will be able to provide you with detailed information regarding the criminal punishments you may face for engaging in this behavior.

Fourth, in a correspondence dated 12/2/08, you indicate that you have "recently purchased a Vuitton trunk from My Poupette costing $3,850 and paid no extra charge other than shipping and insurance. They agree that it is entirely the seller's decision whether to be cooperative with their buyers in this regard." In sending this message, you admit to circumventing customs duties on a high-value item imported by you, to the UK. A copy of this correspondence has been provided to HM Revenue & Customs. I have been assured that you will be visited by a VAT Inspector, so that appropriate civil sanctions may be taken. In the event that HM Revenue & Customs is unable to remedy this situation through civil sanctions, it is my understanding that the Revenue and Customs Prosecutions Office (RCPO) will take responsibility for prosecuting you, and you will be subject to a broad range of penalties, including but not limited to, "seizure of assets and jail terms of up to seven years". Again, I am certain that your attorney will be able to provide you with more details regarding the legal ramifications of your actions. You might also wish to contact My Poupette, as it is my understanding that this seller will also be subject to civil sanctions and/or criminal prosecution with respect to this transaction.

Finally, I have provided copies of our correspondence to my local police department. As you will no doubt note, on February 22, 2009 I respectfully requested that you cease to contact me. I made a similar request on December 2, 2008. In continuing to contact me, you are breaking the NJ Harassment Law, and can be charged with a petty disorderly persons offense for "engaging in a course of alarming conduct [and] repeatedly committing acts with the purpose to alarm or seriously annoy such other person." You have my express, written permission to email me with contact information for your attorney, Ms. Sabatini. If, however, you continue to send me messages and/or if you attempt to contact me via any other means with information beyond Ms. Sabatini's contact information, I will file a criminal complaint against you, and you will be prosecuted to the fullest extent of the law. Again, I strongly suggest you contact your attorney to determine the extent of civil and criminal punishments associated with a harassment conviction.

As I said, I welcome the opportunity to defend myself against any and all of the accusations you have leveraged against me, and I look forward to recouping the funds I transferred to you on 2/22/09.

Regards,
Danielle XXXXXXXX


Do I send or do I take the high road and ignore this fool??
 
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