I'm not sure if James even works there anymore...I stop by Chestnut Hill a lot and have only seen Jane or Lois. I don't know anyone's email addresses so I'd just call to find out what's in stock.
Poohbear - I was told to apply that same day. Like others have mentioned the approval process is instantaneous, but then you may have to call to get your credit limit increased for a big purchase. SA said to tell them exactly how much credit you need (aka the cost of your bag).
Shopaholicat - shipping address doesn't need to match billing for this. It should be fine to ship to your cousin in NY.