I just received mine from JAX - handles up! Still in the original plastic bag and all of the foam and paper packaging. Even the dust bag was still folded inside. I was concerned, after seeing all of the indentations on others. Thrilled, as I've had my share of issues when a bag comes from JAX.
It honestly depends on who packs it. I had 2 empire carryalls come from JAX last week (olive and blush rivets). One was in a tiny shoebox size, the other in a medium shipping box. I was afraid to open the small one - but both ended up perfect.
On the other hand, I just received my 75th anniversary Saddle Bag - from the Rodeo Dr store, in Beverly Hills, CA. UGH. Packed in only the brown cardboard box - box stuffed with tissue. Handbag laying on top, in the dust bag. No
Coach description/price tag. No receipt. No little handbook on the history (that others said came in the outside pocket), no special black box. Probably the floor model. Truly diminished my excitement. I'm going to call them.