Just call customer service and they will honor it. I did that previously with a Neiman Marcus code
Bergdorf purchases
- Thread starter Luka1102
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Yes, I’d like to know also because when I initially ordered to get the Puzzle in small tan it said 1 in stock. I was actually torn between the small and mini and that help me decide on the mini
i just made a purchase on bergdorf for a loewe puzzle before the price increase and i got an email from rakuten saying this... i'm so shocked they're not going to honor that cashback anymore ugh 
Did you purchase through the rakuten app? Never had to input a code, just ordered through the app.
Ended up keeping it. Scuffs were fixed with leather conditioner and some buffing. Glad I kept it since it seems like the original puzzles with leather straps are hard to come by now
Has anyone ordered the classic small puzzle from BG? They are on backorder and I don't want the edge...any chance this is what BG will be sending? I ordered this one in black: https://www.bergdorfgoodman.com/p/l...my-lVMXrP5KZ3ZOicg0NGiYKZyjXOKQSCVoq.jsession
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So my partner very graciously ordered two Loewe bags from Berg’s for the holidays. I always inspect them when they arrive in case anything is wrong and we need to exchange. Anyway, the Gate arrived in what looks like the warehouse box with the label and wrapped in the flimsy dust bag someone had mentioned previously but I knew that Loewe usually packs their dust bag on the inside. It still had the cardboard protection on the front and everything. My new Puzzle arrived today and it seems like this one was shipped from the store as it was wrapped really nicely in a BG box and came in the real dust bag. My only thing is that they shipped it with the security lock still on it! I have to call them and see if I can just cut it off or if I can take it to the Neiman Marcus we have an hour away. I think they are still owned by them.
I jokingly told my partner they included an extra bag charm and we laughed about it. Life is too short to really get mad about stuff like this.
I jokingly told my partner they included an extra bag charm and we laughed about it. Life is too short to really get mad about stuff like this.
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i ordered mine at the beginning of november but have yet to hear about it shipping, it's kind of annoying bc the payment is "pending transaction" on the credit card but i have no item -_-;
Didn’t even think about the “pending transaction” part. I saw the charge on my card a few days ago and decided to double-check my statement since you mentioned it and the charge is gone. I don’t even have a “pending” charge now. My order has not been cancelled because I have not received an email with a cancellation notice. Crossing my fingers. 😅
How long after your order did they send you this? I just got my Puzzle delivered from BG using the 15% coupon and looks like the Rakuten cashback has been added to my account, but who knows, they could claw it back?i just made a purchase on bergdorf for a loewe puzzle before the price increase and i got an email from rakuten saying this... i'm so shocked they're not going to honor that cashback anymore ugh
It happened to me - cashback was added to my account (I made my purchase in September) but when they send me the check that cashback was conveniently excluded from the payment like it didn’t exist. I had to exchange a few emails with customer service and very politely argue that they owe me that cashback
I feel lucky now as it happened in November and it seems they’ve changed their rules around that time.Ugh now I am worried they will take it back. I will be in Europe next month and could order it for cheaper from 24S (if they take the Rakuten cash away) and my friend can get it to me.It happened to me - cashback was added to my account (I made my purchase in September) but when they send me the check that cashback was conveniently excluded from the payment like it didn’t exist. I had to exchange a few emails with customer service and very politely argue that they owe me that cashback
Also BG sent it in a comically small dust bag…at least it is Loewe? 😂 Do you think BG will get me the correct dust bag or is it not worth the time to ask? I do have a Loewe boutique close by, maybe they would exchange the dust bag?
Hmmm what to do…it is such a gorgeous bag and the medium is exactly the size I was looking for, and I do NOT like the edge style! Keep this one and risk losing the 15% cash back or have one delivered to my friend in Europe?
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A bird in the hand is worth two in the bush.. You have a chance to look at this bag IRL
& the size & color is exactly what you are looking for.. you just don't know what is going to be
available in Europe & you want to be sure you get the bag without the edge
As far as Rakuten goes, do they have a policy restricting certain designers?
As far as the dust bag goes, BG is pretty accommodating.. if you contact & show the same image
to client services, likely a Loewe dust bag would come your way .. not sure that the Loewe
boutique would give you a dust bag, but why not ask?