Authenticate4U.com experiences?

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Never heard of Fakespotters, thanks for the tip.

Most of time I can authenticate, but I do have some times when I need an authentication service and I don't think there is anything wrong for asking for help including with these forums.

I have not used authenticate4u or mypoupette. I use Caroldiva just as recently as two weeks ago on a LV Fav MM handbag. Took about ten hours to confirm. I know some people have said Carol gives or has given incorrect info, but I have always trusted her opinion. A few years ago, I showed the women on the discussion purse board on the bay a vintage drawstring bag. There must have been ten women who told me to give the money back to my buyer because the bag was a fake. I sent pics to Carol and she said it was authentic. I think the women over there said that because they dislike me. Another boardie said the bag was real. It actually happened to be a person who the board agreed knew vtg Gucci and the consensus was if this person agreed with Carol than everything would be alright with my bag. The person agreed. Issue resolved? No. A year later a PID comes out and tells the clothing board about the same vtg gucci bag and how I conned my buyer out of money. This PID was really mean she followed me on another board and was trying to ruin my selling reputation and said how she had a good memory, but couldn't remember how the Carol and another person from the board agreed it was authentic. The person who agreed with Carol stood up to that nasty PID of course the PID never apologized to me.

I have always had positive experiences with Carol. IF something ever happens to Carol, I really don't know who I would trust to authenticate my bags.

I also remember having a VTG Chanel I sold for over $500 and a lady opening a case with me with through Paypal. She claimed the Chanel was fake because it had a silk lining and not a leather lining, like the one I initially sold her for about $100 a year previously. Yes, she got a deal because I had a terrible camera. I have came a long way! I paid Carol the initial $6 (because @ that time it was) and she confirmed authentic. The buyer was still not satisfied. I remember showing her a identical handbag on the bay from another reputable seller. I then ended up paying another $35 for Carol to craft a letter to Paypal. During this time the buyer said she had contacted and was waiting for a response from mypoupette. I told the buyer that Carol was a former employee of poupette. It took a week to get the letter from Carol once the buyer saw it she dropped the case with me against Paypal and the boardies over the way told her in the future if she is concerned someone has sold her a fake bag use a reptuable authentication service before filing a claim on a seller because she does have 45 days (I realize it is six months now) to file a claim.
Carol has been good to me!
 
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I have had several bags and accessories authenticated through AfU, but will no longer be a customer of their's.

If I say that I have had 10 pieces authenticated with them, so around 5 of them have been authenticated within one week and the other half in about 2-3 weeks. And I'm not even talking about this backlog of their´s that they have had for the last six months or so.

Another thing is that when it's been around 2-3 weeks and I've sent them e-mail asking, when I might be expecting the authentications to be ready, they have sometimes replied to me in a way, that I thought was not so nice. In example claiming, that they have already sent me the authentication a few days earlier, but I had checked both my inbox and spam-folder and there was no message. When I replied asking for them to send it again, it took them another week. Why so long, if it was already done...

Also they have had a lot of technical problems the past years and have many times said that they will be changing their website along with the internet service provider and made it seem like the web service company was somehow responsible for their delays, which seemed like an excuse to me, when it happened for several times during a long period of time.

I know Lesley talked in here and on facebok about having some medical issues, but I personally think that's her own business and she should have been fair to customers and shut down her page that time, as she was able to chat on Facebook and here. There was no info on the website, that they're having a huge backlog and/or problems, so people kept sending them authentication queries and payments all the time. Including me, but I got my money back after I had queried two times for the authentication and waited for six weeks.

This is really a shame, since their prices were very affordable compared to other services and they did multiple brands.
 
One thing people need to keep in mind, and I have mentioned this before:

Very, VERY few people know how to submit the right photos. I've used them (and Enticeler) before. Having been to both websites, it is very clearly spelled out what photos are needed and how the photos should be taken, ie: very close, very clear, straight on.....and what parts of the bag should be included.

If the photos submitted to these services is anything like what we see in the authentication forums, I imagine it gets extremely frustrating to deal with. In the ATLV, there are blurry, angled, incomplete photos all taken with a PHONE which just does not cut it. Then, when we ask for better pics (in the ATLV), there are plenty of folks who do not supply them.

How many of you are willing to admit that you have submitted such photos? I'm sure all of you complaining take close, clear, straight on photos with a camera on the macro button, right?

While I'm not defending their lack of communication, which is a resounding issue with many people it seems, perhaps those with crappy photos are temporarily skipped in favor of those who CAN read what is needed and actually FOLLOW what the website asks for. Just as in the ATLV, help them, help you.
 
How many of you are willing to admit that you have submitted such photos? I'm sure all of you complaining take close, clear, straight on photos with a camera on the macro button, right?

While I'm not defending their lack of communication, which is a resounding issue with many people it seems, perhaps those with crappy photos are temporarily skipped in favor of those who CAN read what is needed and actually FOLLOW what the website asks for. Just as in the ATLV, help them, help you.

Seriously? You sure do assume a lot. (Unless, of course, you work for Lesley.)

All A4U needs to do is communicate! We aren't talking about the ATLV forum. We are talking about a business with paying customers. Raise the price to $10 or $12 if she must and hire someone to actually read/respond to the emails and/or to help her forward them to the individual brands experts (assuming they exist, which I'm not so sure since everything seems to stop when Lesley stops). In my opinion, she is ruining her reputation. I just cant fathom how someone would allow such a promising business to be run this way.
 
Seriously? You sure do assume a lot. (Unless, of course, you work for Lesley.)

All A4U needs to do is communicate! We aren't talking about the ATLV forum. We are talking about a business with paying customers. Raise the price to $10 or $12 if she must and hire someone to actually read/respond to the emails and/or to help her forward them to the individual brands experts (assuming they exist, which I'm not so sure since everything seems to stop when Lesley stops). In my opinion, she is ruining her reputation. I just cant fathom how someone would allow such a promising business to be run this way.

Seriously? What am I "assuming"? I have helped in the ATLV for years, so yes, I can tell you that about 1% of people supply a complete set of clear, close photos, which also applies to ebay and/or other resale site listings. And the follow up to requests for better photos is dismal. So I believe I can speak with some authority, with no "assumptions". EDITED TO ADD: and the problem is getting worse, with people thinking that their damn phone is a proper camera. It's not. Superfakes are flooding the secondary market across ALL brands and it is imperative that we get the right photos. Hell - we have a whole page in the ATLV devoted to the rules of the thread and 99.999% of people don't bother to read it, and if we're REALLY lucky, get pissy with us when we direct them to said rules.

I CLEARLY said I was NOT defending their lack of communication, what part didn't you understand? I happen to agree, it is a problem that needs fixed and I thought my stance on that was clear. I know we aren't talking about the ATLV, but my point is if there is a backlog, I can see how even a business with paying customers would tend to those who can follow directions first. Again - YES, the communication should be better. But you said I was "assuming", so I am making a GUESS as to how it MIGHT be. If that is "assuming" to you, LOL then ok. Also - in regards to your " unless you are working for Lesley" comment, READ my post again - I have used both them and Enticeler before....Both of them for my first Chanel (yes I am paranoid and it was a big purchase for me) and A4U for the occasion high end clothing item, back when I sold on eBay.

I thought someone said she is putting things in place as far as other site administrators who can cover for her in the event of absence. I'm not sure where they are on that. But make no mistake, I am agreeing with you that the communication absolutely needs to be better. SMH
 
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One thing people need to keep in mind, and I have mentioned this before:

Very, VERY few people know how to submit the right photos. I've used them (and Enticeler) before. Having been to both websites, it is very clearly spelled out what photos are needed and how the photos should be taken, ie: very close, very clear, straight on.....and what parts of the bag should be included.

If the photos submitted to these services is anything like what we see in the authentication forums, I imagine it gets extremely frustrating to deal with. In the ATLV, there are blurry, angled, incomplete photos all taken with a PHONE which just does not cut it. Then, when we ask for better pics (in the ATLV), there are plenty of folks who do not supply them.

How many of you are willing to admit that you have submitted such photos? I'm sure all of you complaining take close, clear, straight on photos with a camera on the macro button, right?

While I'm not defending their lack of communication, which is a resounding issue with many people it seems, perhaps those with crappy photos are temporarily skipped in favor of those who CAN read what is needed and actually FOLLOW what the website asks for. Just as in the ATLV, help them, help you.


WOW!!!!! That is a VERY good point… I had not even thought of this..

I know that the lighting being off can make it VERY difficult to
authenticate Prada….

I also know it is VERY difficult to get the right photos…
on a Chanel, it can take 15 photos, just to get the right photo of a
button that has gold interlocking CC's….

You made a very good point here. :smile1:
 
Seriously? What am I "assuming"?

To answer your question, you are assuming that people don't send the correct photos.

Even if that is part of the problem, how difficult/time consuming would it be to hit the back button, copy and paste the pre-written "to authenticate, we need clear pictures of...." blurb, and move on. As a company, once you have my money, that is the least I would expect.
 
To answer your question, you are assuming that people don't send the correct photos.

Even if that is part of the problem, how difficult/time consuming would it be to hit the back button, copy and paste the pre-written "to authenticate, we need clear pictures of...." blurb, and move on. As a company, once you have my money, that is the least I would expect.

OK -then YES in fact I am assuming that, based on years of experience HERE. What makes you think it is so different when people send things to any authentication service?
 
OK -then YES in fact I am assuming that, based on years of experience HERE. What makes you think it is so different when people send things to any authentication service?

Unless I am mistaken (no snark, I couldn't definitively find this listed in the readme) ATLV is a free service for shoppers before they actually purchase a bag. A4U is a paid service which people seem to mostly use after making a purchase to verify (or in the case of a dispute, invalidate) the authenticity of a bag currently in their possession. It is often much easier to get quality pictures of the necessary details when the item is in your possession rather than asking a third party to take said photos and rely on their photography skills. A4U is also different, even when dealing with presale items, in that it is a paid service and thus the customer has motivation to provide the necessary details since they have to pay first and thus have something on the line in the transaction. I would personally assume that when someone has skin in the game, be it the $7 or the questionable item in their possession, they would be more motivated to provide the items which are required to reach a successful outcome. Perhaps I am giving human beings too much credit, but as we all can agree, simple, quick communication would go a long way toward fixing this issue, if it is even an issue at all.
 
Well - firstly my health issues have been just that an issue which have affected our Service. That being said - what does one expect for a fee of $7.50 USD?

The Fee structure was set in an effort to encourage authentication - i.e., save a buyer or seller ending up with fake. Therefore there is no margin - and therefore we cannot employ Admin. However, we are working long hours in an effort to assist clients. That is why I have been ill - as I previously had a medical issue (which I won't go into). This is not an excuse it is FACT. Like it or not - thats your choice.

Right now we are looking at ways in which things can streamline, including having cover if I'm not there. However, please do note that ALL items are centralised and come back to the office, where they are reviewed to ensure diligence and then sent out to clients. That way - we ensure that we know what is going on - and its not down to individuals sending emails out. Thats the way we work and thats the way we will continue.

Photos received from clients are in many cases poor and in fact many are blurred, taken with a mobile phone. They can be angled and dark, these don't work for authentication. Straight on/face forward photos and crisp clear and close shots of details. Get the photos right - the evaluation can be done quickly. ALL items received yesterday for example were returned to clients yesterday - as we had good quality photos. Why clients dont realise that we aren't clairvoyants I'm not sure. We really do review each item very carefully and frankly we are pretty damned anal.

To receive 4 photos for an authentication of an item for instance is ridiculous - as its all about the detailing. Its not rocket science and we are happy to advise on the photos required. We are working on alterations on the website - photo submission - but frankly most people just don't pay attention. When you spend a communicating line of 24 emails with a client requesting specific photos - and that has happened last week - it does become extremely frustrating and it is time consuming. Photos are our eyes.

Whilst I appreciate the comments, and each of those will be taken on board - it will take time to implement the changes which are in the pipeline.

Meantime, should anyone have a problem - then they can of course contact us directly.
 
I have had several bags and accessories authenticated through AfU, but will no longer be a customer of their's.

If I say that I have had 10 pieces authenticated with them, so around 5 of them have been authenticated within one week and the other half in about 2-3 weeks. And I'm not even talking about this backlog of their´s that they have had for the last six months or so.

Another thing is that when it's been around 2-3 weeks and I've sent them e-mail asking, when I might be expecting the authentications to be ready, they have sometimes replied to me in a way, that I thought was not so nice. In example claiming, that they have already sent me the authentication a few days earlier, but I had checked both my inbox and spam-folder and there was no message. When I replied asking for them to send it again, it took them another week. Why so long, if it was already done...

Also they have had a lot of technical problems the past years and have many times said that they will be changing their website along with the internet service provider and made it seem like the web service company was somehow responsible for their delays, which seemed like an excuse to me, when it happened for several times during a long period of time.

I know Lesley talked in here and on facebok about having some medical issues, but I personally think that's her own business and she should have been fair to customers and shut down her page that time, as she was able to chat on Facebook and here. There was no info on the website, that they're having a huge backlog and/or problems, so people kept sending them authentication queries and payments all the time. Including me, but I got my money back after I had queried two times for the authentication and waited for six weeks.

This is really a shame, since their prices were very affordable compared to other services and they did multiple brands.

Firstly - thanks for your comments. Secondly my personal FB page is just that. My medical issues are documented and should anyone want to question those I am happy to provide my Doctors details.

With regard to photos - we do request additional photos and they are requested for a reason. If we can't see the detailing, then we can't authenticate - simple. We don't guess, we make sure. Please remember - I run the office myself - and I have the same amount of hours in any day that each of you have. I can spend 12 hours on the PC per day - this is why my health issue recurred. I'm not excusing delays, or any lack of communication - but when you are suddenly locked in hospital with no access to email system (this was the old system which had a security system in place) then there isn't much you can do - especially if there is no-one at home to help.

So - bottomline- yes we've made mistakes, but we know that - and now we are looking at ways in which we can ensure that clients get the Service they need. The Fees are cheap - remember that - remember too that we, as an Authentication Service provide Design Brand specific authenticators and not 'jack of all trades, masters of none' type authenticators. That means we ensure our clients safety.

Again, if anyone has questions, then contact us - if you choose not to use us, then that is your prerogative, but if memory serves me - the photos provided were not complete on initial submission.

I'm sure you can contact me in this regard, and we would be happy to provide Service to you offering Free of Charge as a gesture of goodwill and means of apology.
 
Seriously? You sure do assume a lot. (Unless, of course, you work for Lesley.)

All A4U needs to do is communicate! We aren't talking about the ATLV forum. We are talking about a business with paying customers. Raise the price to $10 or $12 if she must and hire someone to actually read/respond to the emails and/or to help her forward them to the individual brands experts (assuming they exist, which I'm not so sure since everything seems to stop when Lesley stops). In my opinion, she is ruining her reputation. I just cant fathom how someone would allow such a promising business to be run this way.

How dare you post the comment 'I'm not so sure since everything seems to stop when Lesley stops). The inference being that I would be authenticating ALL Brands. Well if that were true then I would be a damned fabulous authenticator and thats for sure - as our results speak for themselves.

Each Brand has a minimum of TWO authenticators - and the only one which I touch is Chloe.

As everything is centralised - i.e., comes in and goes out from the office - if I'm not here then it doesn't go out - simple to understand? That will be changing.

As already said we are working on bringing in someone to cover for me - but please remember that we are based in the UK - and therefore 24/7 cover is not possible - and we are looking at how we can best deal with the situation. It will not happen overnight.

I would say though that whilst we have had backlog and technical issues - and God alone how many health issues - at least our negative comments are about me - i.e, they are not about our authentications - nor our authenticators (yes they do exist). Frankly - I can take that - I'm big enough - as our authenticators are the best - and having that as a base means a great deal and we will get there - but the volume of business is high - and now needs a completely new track. Give us the chance to get there - as Authenticate4U.com are still in their infancy and there is a LOT planned, all of which will be in our clients best interests.
 
Firstly - thanks for your comments. Secondly my personal FB page is just that. My medical issues are documented and should anyone want to question those I am happy to provide my Doctors details.

With regard to photos - we do request additional photos and they are requested for a reason. If we can't see the detailing, then we can't authenticate - simple. We don't guess, we make sure. Please remember - I run the office myself - and I have the same amount of hours in any day that each of you have. I can spend 12 hours on the PC per day - this is why my health issue recurred. I'm not excusing delays, or any lack of communication - but when you are suddenly locked in hospital with no access to email system (this was the old system which had a security system in place) then there isn't much you can do - especially if there is no-one at home to help.

So - bottomline- yes we've made mistakes, but we know that - and now we are looking at ways in which we can ensure that clients get the Service they need. The Fees are cheap - remember that - remember too that we, as an Authentication Service provide Design Brand specific authenticators and not 'jack of all trades, masters of none' type authenticators. That means we ensure our clients safety.

Again, if anyone has questions, then contact us - if you choose not to use us, then that is your prerogative, but if memory serves me - the photos provided were not complete on initial submission.

I'm sure you can contact me in this regard, and we would be happy to provide Service to you offering Free of Charge as a gesture of goodwill and means of apology.

I was talking about the AfU Facebook page, not your personal one and I did not in any way doubt your medical issues, especially as they are no business of mine or of anyone else's on this forum.

Since I'm not a native english speaker, I'm not sure if I understood it right, but if you are implying that the reason for delays on my cases were that the pictures were not good enough, then this was not the case! I have never received any requests for additional photos from you, since I have always read thoroughly the instructions and taken clear macro shots of the required details.

Anyway, I wish that you get your business back up and also better times for you healthwise. :tup:
 
Hi! As with all business owners, we can't let customers ask questions of Lesley in this thread as we don't allow biz owners to discuss their business here. Please e-mail her personally. Thanks!
 
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