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Hi,

Has anyone purchased bag from mytheresa.com before? Is it legit?
I recently purchased a Miu Miu two tone tote bag from the site, but the item I received was quite disappointing (loose threads in interior, zippers that had minor scratches, etc.), so I am worried about the authenticity of the bag.

The only response from the customer service rep when I emailed was that I am welcome to return the item....and based on some reviews, I know that they will probably charge a super high exchange rate when I return so I will actually lose money. I actually really like the style of the bag, so I am at a dilemma about whether or not I should return it. Please help me!

The site is here: http://www.mytheresa.com/en-us/two-tone-leather-tote-214018.html
 
Hi,

Has anyone purchased bag from mytheresa.com before? Is it legit?
I recently purchased a Miu Miu two tone tote bag from the site, but the item I received was quite disappointing (loose threads in interior, zippers that had minor scratches, etc.), so I am worried about the authenticity of the bag.

The only response from the customer service rep when I emailed was that I am welcome to return the item....and based on some reviews, I know that they will probably charge a super high exchange rate when I return so I will actually lose money. I actually really like the style of the bag, so I am at a dilemma about whether or not I should return it. Please help me!

The site is here: http://www.mytheresa.com/en-us/two-tone-leather-tote-214018.html

Hi, mytheresa is legit. I'm sorry you are not satisfied with this purchase. Returning it you should get a full refund minus shipping. The bag is authentic though.

Hope it helps.
 
How about this website?
The sell jimmy choo shoes and they reply me they are selling authentic. But I don't trust them after I read their profile, please help if anyone know about it, thanks!

The web site is :

www.heelmallus.com

Hi, this website sell fakes. The site was set up in China three month ago, see below:

--------------------
Domain Name: HEELMALLUS.COM
Creation Date: 2013-10-15 22:11:13
Registrar: GoDaddy.com, LLC
Registrant Name: John smith
Registrant Organization:
Registrant Street: xicheng zone
Registrant City: beijing
Registrant State/Province: beijing
Registrant Postal Code: 1000063
Registrant Country: China
Registrant Phone: 15972172246
----------------------

Hope it helps.
 
Hi,

Has anyone purchased bag from mytheresa.com before? Is it legit?
I recently purchased a Miu Miu two tone tote bag from the site, but the item I received was quite disappointing (loose threads in interior, zippers that had minor scratches, etc.), so I am worried about the authenticity of the bag.

The only response from the customer service rep when I emailed was that I am welcome to return the item....and based on some reviews, I know that they will probably charge a super high exchange rate when I return so I will actually lose money. I actually really like the style of the bag, so I am at a dilemma about whether or not I should return it. Please help me!

The site is here: http://www.mytheresa.com/en-us/two-tone-leather-tote-214018.html

[FONT=&quot]Hi there,[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]We are very sorry that you are not fully satisfied with the bag that you ordered via mytheresa.com. We can however guarantee that all items we sell are 100% authentic. Should you still wish to return the bag or in case you have any further questions please don’t hesitate to contact us at [email protected] and we will get back to straight away. Thank you![/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Best wishes,[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]The mytheresa.com team[/FONT]
 
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