Excuse me while I bang my head against the wall for a few minutes....
First of all,
NEVER DEPEND OR EVEN BELIEVE ANYTHING A "COACH REP" TELLS YOU (AND THEY DON'T EVEN WORK FOR COACH, BTW, THEY'RE A CONTRACTED CUSTOMER SERVICE COMPANY THAT HAS NO TRAINING WHATSOEVER IN COACH NAMES, NUMBERS, OR AUTHENTICITY!!!)
The idiot you talked to may be able to tell you when your recent order is going to be shipped but if you want VALID information on Coach styles you'd have better luck asking tthe garbageman.
The year code on the bag is for 1996, the style number is for a Willis Bag that was first made IN 1993 and is STILL being made!
Sorry to shout but I get absolutely FURIOUS when the hired help who know NOTHING about Coach give out such utterly WRONG information. Please don't EVER call them again with that kind of question, or believe anyone else who says "I called Coach and they said... BLAH BLAH BLAH" because whatever they were told is 95 percent sure to be complete and utter BS.
I suugest you read the Salearea Guides about Coach especially the ones on Serial numbers and creeds if you want ACCURATE information.
http://search.reviews.ebay.com/memb...&pr=salearea&uaid=41262657&uan=salearea&uqt=g
We need to pictures of the rest of your bag, but there's nothing inhererantly fake about a Costa Rica creed. Next time ask here first instead of wasting your time calling Coach. You also may want to read what I wrote about "authenticating" bags by phone or at a Coach store:
http://www.ebay.com/gds/Coach-Authenticity-Guides-Facts-and-Myths/10000000062607882/g.html
Please photograph a 3/4 view of the front and side of the bag. and a straight-on view of the front with the camera at the same level as the bag.