Yes, it is a long cashmere/wool trench coat.Is this the long coat? Next time post clear/close photos of all the tags, all labels, care tags, neck tags, paper tags, a button the leather at the cuff, the lining, the coat lying open.
As far as I know, a buyer can claim "item not as advertised" and return it - that is a faster/easier way to do the return - she has no reason to file a fake claim with what we have seen.
thank you for your help, greatly appreciated!
Ebay told me that she needs to provide proof that supports her accusations.