Me too. I just stopped paying attention to my SA and did my own thing if I wanted something. It just sucks because I adore VCA, they are the only high-end jewellery brand which I find to have creativity in their craftsmanship and has feminine designs.
I've found the online boutique (over the phone) to be useful, albeit slow with contacting physical boutiques.
I find luxury to be dead; in my opinion, for something to be luxury, the experience needs to be high quality too. For the most part, I've had luxurious experiences at VCA. Sometimes they take you to the backroom if you're doing a bigger purchase, they may give you a book and other free gifts with your purchase which is nice. But, the consistency isn't there as I've had bad experiences with specific stores.
At LV, Dior, Tiffany, etc. I've had bad experiences with RUDE SAs or I've overheard them. A woman at LV told me "well, if you have the money in your bank account, why don't you just get it?" when I was trying on the pink Capucines bag, which is absolutely insane. At Dior, I've overheard an SA speaking to a non-english customer and she said "why don't we see if your card swipes?", just absolutely disgusting. They are so desperate for sales that it comes off as entitled, and they're just so rude about it. Luxury is just dead, it's deceased