Tory Burch Any Update on the Recent Tory Burch Fiasco?

[Miss Kris]

No you need an exchange, their fault for the shoe missing and their fault for letting the code slip through. I hate how they always blame the buyers!

I agree! I really might think twice before buying TB again. I really am not liking how they are handling their customers at a time of their own mistake. Unacceptable for a luxury brand

 

[purseaholic90]

yeahh after this experience with them i doubt i'll buy from them again. i asked if it was possible for an exchange and he said i had to first return it and then order another one because they do not allow direct exchanges guess we`ll see what happens when they call back :/

 

[kraezykae]

I didn't use the code but purchased something during the 25% extra sale. It took them a week to figure out that what I wanted was already all gone but the cs manager that contacted me let me buy a pair that was not on sale and gave me 30% off and free overnight air shipping. I got the shoes and there was a canvas tote in the box.

 

[haygirlhay]

Oh wow that's awesome!$

 

[pr1nc355]

I've never ordered from the TB site, but I find it unacceptable that they would allow the code to go through when people ordered, then cancel the order and send out those emails.

 

[Miss Kris]

^ I could undetsrand them cancelling any orders that went through after they realized the mistake, but the tone of the email / not saying that they made a mistake and putting the fault on the customer was terrible IMO.

 

[floridagal23]

I had a very bad experience shopping online with them 2 years ago - revas were on sale, they said black was excluded but it was marked down online anyway. I was told the order would go through, I called days later to check on the status and they promptly cancelled it after my call. No response from management after repeated calls..their customer service is the WORST (but I have a very nice SA in the soho/nolita store that I will shop with on occasion). TB has a habit of messing up promo codes or discounts and cancelling orders in their favor. It wouldn't be so bad if it happened once but they have frequent website problems and take zero responsibility.