I fell in love with the Willis 18, since it's perfect for weekends, when I only carry one phone. It's really light and cute. However, every time I carry it, it ends up on the ground, because the strap keeps coming off. I can't tell if it's a me problem, a problem with the strap, or a design problem. I have RA, so I prefer not to carry my purses by hand, although it's light enough to do so occasionally.
Should I request a replacement? A replacement strap? Return it?
Should I request a replacement? A replacement strap? Return it?