I think since it is used, you should try ebay, and not return it to NM, especially when your SA knows you've used it. On ebay, potential buyers know what they're getting and can choose a used bag for the price break they get. Look at the posts on the pf in which people are so upset and disappointed with their long-awaited, spanking new, expensive bags that they paid full price for, that have turned out to be used instead. The fact that the tag is still on doesn't erase the use in the eyes of the next buyer. JMO.