Another crazy customer

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#32
ClassicShopper said:
Well, I hate to admit it, but I'm a jumper-inner.....in safe areas only, and only in cases of customer abuse, not personal fights. I have a tendency to jump in to defend the CS rep to say "who do you think you are and in what world do you think it is okay to treat this person like that? Do you think bad behavior is excusable? Do you think you now deserve special treatment with this kind of abuse? Time for you to shut up and move on now." Ironically, in each case (I've done this about five times now), the person shuts up and leaves, just because a third party has called them on it. In one case, the lady's husband was with her, and he let me rant at her and then looked at her and said, "you heard her, time to go now." I was shocked, I figured he would sock me. I just can't help myself...I can't tolerate watching people being abused, whether it is their job or not. Note that I am NOT necessarily recommending this approach, as in this day and age, it can be dangerous to get involved with some of the freaks out there. I'm trying to stop, but I have always been a "fight for the underdog" kind of person. I have also fired several clients for being abusive to my staff, telling them we just don't allow that behavior and their business doesn't justify it. But, again, I can't argue with the posters who have said to stay out of it. Smarter and safer, I'm sure!
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On behalf of those of us in customer service, THANK YOU!

I had a boss during my college work study who lined us all up on the first day and said "I am going to tell you something that I want you to take with you no matter what job you have. You are here to do your job with a smile. You are NOT here to take abuse. Ever. The minute you encounter it here, come and get me. The minute you are asked to take it somewhere else, move on." I am getting very close to listening to her advice.

Thank you for being one of the great managers who understands customers and employees are both valuable people and should be respectful both ways at all times. The world needs more people like you. :smile1:
 
#33
LauraTracy said:
On behalf of those of us in customer service, THANK YOU!



I had a boss during my college work study who lined us all up on the first day and said "I am going to tell you something that I want you to take with you no matter what job you have. You are here to do your job with a smile. You are NOT here to take abuse. Ever. The minute you encounter it here, come and get me. The minute you are asked to take it somewhere else, move on." I am getting very close to listening to her advice.



Thank you for being one of the great managers who understands customers and employees are both valuable people and should be respectful both ways at all times. The world needs more people like you. :smile1:
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Thanks, Laura! I had a similar boss when I was newly in the working world many years ago who did something similar and I never forgot it, so it still informs my process today. No one deserves abuse, and the customer is not always right. There are respectful ways to tell customers that their business is not welcome when they are abusive!
 
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