Another crazy customer
- Thread starter highrider9o9
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I worked in the fitting room at a retail clothing store when I was in college and a woman tried to squeeze into a dress at least 4 sizes too small for her (she said it was the only one and on clearance) and got stuck and could not get it off. She finally screamed she could not breathe and grabbed the scissors behind my podium and begged me to cut her out of it. When the manager told her she needed to pay the $9.00 for the dress she refused. She said I embarrassed her by the scene she made in the fitting room and they were our scissors used. We pointed out that there is a security camera pointed at the podium monitoring what goes in and out of the fitting room. My manager stuck to her guns and had her escorted to the security office where she was shown the tape of the scene she made. She took $10 out, slammed it on the desk and walked out.
people do this all of the time. I know someone personally who buys bags for the thrill of it, does a reveal then carries them, and either returns or sells them as new within a few days....she has done this so many times it is completely comedic. it's not all that surprising but still sad and shameful none the less.
I guess just don't get overly emotionally involved in retail situations like this. Perhaps it is my former years of retail, or life itself, but I have come to terms that there are so many different types of people out there. In almost any situation where people are involved, there is the possibility for unnecessary drama. I agree the customer should chill out, but I agree with the above that when you work in retail you kind of get used to this type of thing. And it is not isolated to retail, in that any workplace can have its version of crazies to deal with 
As someone who works in customer service, it's definitely not entertainment though I get what you are saying.
This month has been unreal with all of the rudeness and unnecessary meanness. I've been at my job (non-retail) for 12 years and is this is one of the worst months ever for nastiness. I''ve about had it and that's honestly a shame for the customers because, if I do decide to pack it in, they are going to lose one of the best employees who truly does care about the customer, still understands that she has a job because of them, and does try to help with what's in her power to do as quickly as possible for them. Maybe it's the super moon but lately, people suck.
This month has been unreal with all of the rudeness and unnecessary meanness. I've been at my job (non-retail) for 12 years and is this is one of the worst months ever for nastiness. I''ve about had it and that's honestly a shame for the customers because, if I do decide to pack it in, they are going to lose one of the best employees who truly does care about the customer, still understands that she has a job because of them, and does try to help with what's in her power to do as quickly as possible for them. Maybe it's the super moon but lately, people suck.
Good for the store manager. People can be so rude and narcissistic.
I overheard a woman try to return a pair of used shoes because she didn't like the way they wore on the soles! The soles were all scuffed up and she didn't like that. I wonder what she expected, wearing them across the parking lot?
And no, the manager did not acquiesce to her indignant demand. Honestly, I would never try to return a worn pair of shoes unless something went wrong with their construction. Or for some actual legit reason.
I used work in a restaurant as a waitress. Had a customer complained how his steak wasn't cooked the way he wanted. Mind you, he devoured more than 3/4 of it. He demanded a replacement and as soon as I set his plate down the table, he asked for a to-go box!
I wouldn't intervene since in this day and age, and in my part of the country, everybody feels like they need to carry a gun and not hesitate to use it if they feel "threatened." I would, however, hang around until the malefactor is gone in case things get out of hand, or at least to give the SA my contact information in case she needs a witness on her side.
I usually try to avoid getting involved in uncomfortable and volatile scenes involving others. My former next door neighbor (a young husband and father) was stabbed and killed during a road rage incident - so I have learned to walk away from emotional situations. I bite my lip even though it can be difficult not to comment.
But I have to say that I am getting tired of being forced to endure the behaviors of obnoxious people. I commute to/from work on public transportation and it is common to encounter rude people that talk loudly on the phone throughout their train ride. Or push others around because they are "in a hurry" and don't care who they are bumping or shoving.
Or having to endure people that have tantrums in public when they are not happy. Drunks that can't shut up and people that stage big dramas when they are upset about the smallest inconveniences. I carry a pair of ear plugs in my purse so that I don't have to listen to obnoxious people during the ride.
I have seen rude people in upper seats that hang their wet boots over the heads of the passengers below. Or people that put their dirty shoes up on the seats that others will sit on. People that finish getting dressed on the train and force others to witness their make-up applications, hair styling sessions, or manicures. People that hog extra seats when the train is crowded while others are forced to stand.
I know that I probably sound old, but my mother taught me to have manners and treat others with respect - but nowadays that seems to have gone out of style!
But I have to say that I am getting tired of being forced to endure the behaviors of obnoxious people. I commute to/from work on public transportation and it is common to encounter rude people that talk loudly on the phone throughout their train ride. Or push others around because they are "in a hurry" and don't care who they are bumping or shoving.
Or having to endure people that have tantrums in public when they are not happy. Drunks that can't shut up and people that stage big dramas when they are upset about the smallest inconveniences. I carry a pair of ear plugs in my purse so that I don't have to listen to obnoxious people during the ride.
I have seen rude people in upper seats that hang their wet boots over the heads of the passengers below. Or people that put their dirty shoes up on the seats that others will sit on. People that finish getting dressed on the train and force others to witness their make-up applications, hair styling sessions, or manicures. People that hog extra seats when the train is crowded while others are forced to stand.
I know that I probably sound old, but my mother taught me to have manners and treat others with respect - but nowadays that seems to have gone out of style!
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Yes, it is amazing how awful some people can be...no manners any more. I was in retail (many moons ago!) and as much as one deals w/ this, it is trying on the nerves.
Well, I hate to admit it, but I'm a jumper-inner.....in safe areas only, and only in cases of customer abuse, not personal fights. I have a tendency to jump in to defend the CS rep to say "who do you think you are and in what world do you think it is okay to treat this person like that? Do you think bad behavior is excusable? Do you think you now deserve special treatment with this kind of abuse? Time for you to shut up and move on now." Ironically, in each case (I've done this about five times now), the person shuts up and leaves, just because a third party has called them on it. In one case, the lady's husband was with her, and he let me rant at her and then looked at her and said, "you heard her, time to go now." I was shocked, I figured he would sock me. I just can't help myself...I can't tolerate watching people being abused, whether it is their job or not. Note that I am NOT necessarily recommending this approach, as in this day and age, it can be dangerous to get involved with some of the freaks out there. I'm trying to stop, but I have always been a "fight for the underdog" kind of person. I have also fired several clients for being abusive to my staff, telling them we just don't allow that behavior and their business doesn't justify it. But, again, I can't argue with the posters who have said to stay out of it. Smarter and safer, I'm sure!