Alluring April Acqusitions

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#421
Kayykatt said:
Hey guys I have a question and I can’t call client services it’s too late if anyone is awake....my order kept getting canceled yesterday placing it online so I called and placed the order with CS and it went through got a confirmation email then hours later I get another email that there was an issue with my card which is so weird because the funds are already gone and I know that I have more than enough money in the account I have used the same card multiple times the past 2 months same billing same address and I even had called my bank previously to always authorize LV purchases too I’m just so concerned because it’s a bag I have been stalking for months and I don’t want to loose it ... any advice would be great
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Sometimes LV doesn‘t accept my credit card too. I don‘t know why, my bank doesn‘t know why and LV doesn‘t know why :huh:. But I‘ve noticed that my payments with PayPal always went through :smile:.
 
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#426
MaggieAnn said:
Sometimes LV doesn‘t accept my credit card too. I don‘t know why, my bank doesn‘t know why and LV doesn‘t know why :huh:. But I‘ve noticed that my payments with PayPal always went through :smile:.
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happened to me recently too, something to do with the CC verification step. When placing online order somehow this step is skipped that’s why it got cancelled as soon as you place the order. However, after calling CS and got sent a payment page via email, I can see the verification step after entering my CC info. I didn’t bother calling my CC because of high volume of calls during covid pandemic.
 
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#432
Kayykatt said:
Hey guys I have a question and I can’t call client services it’s too late if anyone is awake....my order kept getting canceled yesterday placing it online so I called and placed the order with CS and it went through got a confirmation email then hours later I get another email that there was an issue with my card which is so weird because the funds are already gone and I know that I have more than enough money in the account I have used the same card multiple times the past 2 months same billing same address and I even had called my bank previously to always authorize LV purchases too I’m just so concerned because it’s a bag I have been stalking for months and I don’t want to loose it ... any advice would be great
Click to expand...
MaggieAnn said:
Sometimes LV doesn‘t accept my credit card too. I don‘t know why, my bank doesn‘t know why and LV doesn‘t know why :huh:. But I‘ve noticed that my payments with PayPal always went through :smile:.
Click to expand...
This happened to me 5x times this past month on Canada's LV site, chasing HTF Escale items. It's been a nightmare with both my CC & PayPal purchases going through, receiving LV confirmation emails for the items then rejection emails the next day. Every time. I contacted my bank when this first happened and they clarified that it was LV rejecting my order, stating there was nothing wrong with my CC's. Every time I called CS hotline to resolve this problem afterwards, they would issue me a payment link email then the same thing would happen again. It was only the last CS agent I spoke to that said: "Oh, I see that you're account has been flagged by LV, for fraud prevention, due to all the unprocessed transactions that you've made". WTH? You can imagine how annoyed and frustrated I was at this point since no other agent had mentioned anything like this possibly happening. On top of that, there was no tech or CC department that the last agent could transfer me to for any resolution in the matter. They had no idea which transaction caused my account to be flagged in the first place. I was told to wait 48 hours to try again.

I gave up on LV and went straight to a personal shopper for my Escale order. Honestly, I wish I had gone to this option a month ago while the collection's items were still plentiful, instead of wasting all this time with my daily stalking/refreshing/relying on the LV website. It's been a big headache but valuable learning experience going forward.

Happy to share that I finally got my pastel Speedy :heart: will reveal when it arrives!
 
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