Kelpsong, in my experience that's the best packaging that Zappos can do. But if you are not happy with quality you should contact them, they did an amazing job on replacement for me once, CS was very helpful.
i just ordered a mcqueen satchel off zappos, and when i received it, the bag came without any packaging at all. when i opened the box that it was shipped in, there was another cardboard box inside it, and then the bag inside its duster bag. the bag itself looked a little caved in on the top.
is that right??? it seems really weird to me that to spend money on a luxury brand and only get a bag in a cardboard box. this is my first time buying such a high cost bag, and i'm not sure if that's right, but it feels weird. i went with my sister to buy a prada bag at the prada store and upon purchase they packaged it in a lovely carrier bag with tissues and the works.
here is the bag in question, as it looked on zappos's site. i will post pictures of the actual bag when i get home