I bought a Bal bag, but it was missrepresented and in poor condition when I received it.
I want to get my money back, but she's not responsive. Please Help!
About a week ago, I bought a Balenciaga Flat messenger bag, it's a 2008 s/s bag, from ebay. The seller advertised the condition as "Pre-owned, condition is good, just shows normal wrinkles and signs of wear". I specifically asked her if there were rips or tears, and she said no just normal wrinkles from signs of use. So I proceeded with the transaction. I figured 2008, normal signs of wear, just wrinkles, great. So I paid $800 to her through Paypal. Then the bag arrives, and immediately as a tpfer, I'm excited, but I examine the bag and my heart sinks! :cry: There are so many things wrong!
First, the bag has a tear in the leather strap that is obvious! It's a rip where the stiching has come apart and the leather inside has ripped as well, making the strap seem fragile and that it'll break if I anything substantial in the bag. Second, the bag smells of something off. Cologne or something and seems "wet". Third, there seems to be a "handmade" hole on the strap that she made herself, because the hole looks completely uneven and different from the other premade holes on the strap. Forth, the hardware is completely scratched up, and she didn't reveal that. Lastly, the leather corners of the bag are completely raw.
I have posted pictures here to show the bag.
Through ebay, I try to be cordial and message her, that the bag seems wet, did she use any leather conditioner on it recently, if so what is it? I get no response.
I then proceed to tell her, through ebay messenges and email, that I'm disappointed because the bag is not as advertised. I specifically asked her if there were rips or tears and she said no. And the bag is not in good condition as advertised. And that I want to return it for a full refund. She ignores my ebay messenge and only responsed to my outside email account.
Through email, she says the bag was in good condition, how do i not know you did it yourself?! I was flabbergasted! At this response, how can a person with 100% feedback be so assuming and not willing to work with a customer she just sold a bag to? She then says, she used the money so a full refund is not possible. She said she can give me back $200 only or if I do sent it, she has to sell it and will give me whatever the bag sells for, and that it may take awhile for me to get any money back.
So I responded to her that same day and said that it doesn't seems fair. She made express statements and misrepresented the bag, and I did not agree to buy this bag in this condition. Since then, she has not responded. Two days have passed.
PLEASE HELP. What should I do?!??? My stomach is all twisted in a knot.
How can I get my money back? She doesn't seem responsive for me to get my full refund or even partial now.
(A bag this condition is not even worth $500 because it needs to be sent to LMB for taking away the smell, sogginess, and fixing the strap.)
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It's the worst feeling to be duped/scammed by a dishonest seller.
