3.1 Phillip Lim 'Pashli' Bag...Anyone?

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#1,082
smalls said:
Sorry that happened to you. Hopefully the sa made a mistake versus making the decision to send another bag as a substitute. Do you like the bag enough to keep it so you don't have to deal with an international return? Maybe you could call and let them know that they made a mistake about the size and see what they say. They may be willing to pay for the return shipping and re shipping of a new one if they find the right size or pay the return shipping if they can't find a new one but you don't want to keep the large. If you decide to keep it maybe they can discount it a little further for making the mistake? It's worth a shot to say something and see what they say especially if you have emails documenting that you specifically asked for a medium. Good luck!
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So I pretty much just gave up trying to come up with a solution with the SA.. after making it clear that I originally wanted a medium and that I was open to try and find some way to correct the mistake, she got back to me with a 'actually, it turns out we sold out of the medium teal Pashli a while ago and there is nothing anywhere.' That's it. No compromise, no offer of another solution, nothing. Now it looks like I'll have to try and sell the bag myself.. super disappointed. Especially because I was interested in other colour choices that were still available, but ultimately went with the teal because she said that it was a medium size.
 
#1,084
xJOLE said:
So I pretty much just gave up trying to come up with a solution with the SA.. after making it clear that I originally wanted a medium and that I was open to try and find some way to correct the mistake, she got back to me with a 'actually, it turns out we sold out of the medium teal Pashli a while ago and there is nothing anywhere.' That's it. No compromise, no offer of another solution, nothing. Now it looks like I'll have to try and sell the bag myself.. super disappointed. Especially because I was interested in other colour choices that were still available, but ultimately went with the teal because she said that it was a medium size.
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Wait why is returning not an option for you? Did I miss that you took the tags off or something? IMOP The SA should absolutely give you a free return! This was Barneys right?
 
#1,086
xJOLE said:
So I pretty much just gave up trying to come up with a solution with the SA.. after making it clear that I originally wanted a medium and that I was open to try and find some way to correct the mistake, she got back to me with a 'actually, it turns out we sold out of the medium teal Pashli a while ago and there is nothing anywhere.' That's it. No compromise, no offer of another solution, nothing. Now it looks like I'll have to try and sell the bag myself.. super disappointed. Especially because I was interested in other colour choices that were still available, but ultimately went with the teal because she said that it was a medium size.
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I am so sorry that this happened to you. I also think that Barney's needs to pay for your return (even from out of the country) as it is clearly THEIR mistake. You should not be forced to keep an item you DID NOT order or be stuck with the shipping fees.

Ask to speak with a manager or someone higher up. Also send a long email to corporate about this poor experience. Hope it works out :-)
 
#1,087
xJOLE said:
Yes, it was Barney's. Returning isn't an option since I'm from Canada.. super bummed. :(
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Is that just because it will take too long in transit, or is there something to "international" orders (barely...cuz we're neighbors!) that rendered them nonreturnable?

If you really want to return it, I wouldn't hesitate to press the issue and get nasty if you have to. They should make an exception. It's Barneys!
 
#1,089
teachgirl789 said:
I am so sorry that this happened to you. I also think that Barney's needs to pay for your return (even from out of the country) as it is clearly THEIR mistake. You should not be forced to keep an item you DID NOT order or be stuck with the shipping fees.

Ask to speak with a manager or someone higher up. Also send a long email to corporate about this poor experience. Hope it works out :-)
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Thanks for the support! I tried asking the SA for a solution, but she was not interested in giving one. Just apologized for the mistake. Even if I were able to return it at their expense, the money that I paid for initial shipping as well as customs/duties would not be refunded, which means I wasted almost 30% of what the bag actually cost me.

kaydelongpre said:
Is that just because it will take too long in transit, or is there something to "international" orders (barely...cuz we're neighbors!) that rendered them nonreturnable?

If you really want to return it, I wouldn't hesitate to press the issue and get nasty if you have to. They should make an exception. It's Barneys!
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The amount I paid for international shipping and customs/duties was about 30% of what I actually paid for the bag.. That's money that I wouldn't be able to get back and would be equivalent to me pretty much throwing it down the drain.. plus I'm pretty sure they would require that I pay for return shipping. Like I said, the SA was not interested in offering up a solution other than 'oops, I don't know how that happened, sorry!'

k5ml3k said:
I really don't care for Barney's honestly..sorry they won't let you return it. I have the large and I do think it's large but i don't mind it too much. Sorry it didn't work out for you!
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Thanks for the support!
 
#1,091
xJOLE said:
So I pretty much just gave up trying to come up with a solution with the SA.. after making it clear that I originally wanted a medium and that I was open to try and find some way to correct the mistake, she got back to me with a 'actually, it turns out we sold out of the medium teal Pashli a while ago and there is nothing anywhere.' That's it. No compromise, no offer of another solution, nothing. Now it looks like I'll have to try and sell the bag myself.. super disappointed. Especially because I was interested in other colour choices that were still available, but ultimately went with the teal because she said that it was a medium size.
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This is terrible. I'm sorry this happened to you. I agree with the others and speak to a manager. If you are resigned to keep it (due to the large amount of money you would be losing on customs and initial shipping and possibly return shipping) I would ask them to discount the bag additionally or at least do some gesture to try to make you happy. Since I bet returns will start trickling in maybe they could still find you a medium and waive shipping to you and you could resell your large one.
 
#1,092
Just received my cobalt Pashli from Barney's! The one I receive looks like was on display since there was no tissue paper wrapping the hardware and the leather is very soft and slouchy... Which I don't mind for the price that I paid :D
The colour is more of a dark navy purplish blue at night and IMO it is actually not that big or heavy (maybe I'm just used to my B35 weight and size...)
Gonna see how the colour looks like tomorrow once the sun is out..

Definitely a good diaper bag during Snowy winter time since I don't need to baby it!
 
#1,093
grapegravity said:
Just received my cobalt Pashli from Barney's! The one I receive looks like was on display since there was no tissue paper wrapping the hardware and the leather is very soft and slouchy... Which I don't mind for the price that I paid :D
The colour is more of a dark navy purplish blue at night and IMO it is actually not that big or heavy (maybe I'm just used to my B35 weight and size...)
Gonna see how the colour looks like tomorrow once the sun is out..

Definitely a good diaper bag during Snowy winter time since I don't need to baby it!
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Congrats!!
 
#1,095
smalls said:
This is terrible. I'm sorry this happened to you. I agree with the others and speak to a manager. If you are resigned to keep it (due to the large amount of money you would be losing on customs and initial shipping and possibly return shipping) I would ask them to discount the bag additionally or at least do some gesture to try to make you happy. Since I bet returns will start trickling in maybe they could still find you a medium and waive shipping to you and you could resell your large one.
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It would help if the SA weren't ignoring my emails now, :(. Looks like I'll have to go the resale route.
 
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