So strange! I'm also with Tangerine, called 2x and both times the customer service person said it wasn't an issue on their end... hope I can figure it out soon
24S.com Shipping to Canada Experience
- Thread starter bagcanada
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Just wanted to give an update/warning in case anyone else in Canada is ordering from 24s lately.
First, I have no clue why my payment wouldn't go through. It was obviously not a problem with my bank, but with their system. I emailed 24s, and they told me they'd get back to me within 48 hours. They got back to me ALMOST A WEEK LATER and told me there was an error that they found and fixed. I was able to successfully place the order after this, this was on June 10, estimated delivery date was June 17. I missed a sale I wanted to buy from because of how slow their customer service is.
The package entered Canada on June 16, and has been stuck under "Clearance Event" since then. I reached out to DHL and 24s after like 3 days of this, again 24s basically just sent me an email saying "we've received your inquiry", and then radio silence. DHL replied before 24s did and told me I needed to fill out a POA?? So if I didn't reach out would it have just been stuck in that status forever?? I again emailed 24s and they told me that this sometimes happens for large purchases (order was almost $4k), and to just fill it out. DHL also told me I probably wouldn't get my package before Friday
TLDR: great prices, but their customer service is EXTREMELY SLOW and hard to talk to. DHL also horrible to deal with as always, I rarely have a good experience when a company uses them. I guess if you see it stuck in "Clearance Event", reach out asap instead of waiting for DHL or 24s to message you.
First, I have no clue why my payment wouldn't go through. It was obviously not a problem with my bank, but with their system. I emailed 24s, and they told me they'd get back to me within 48 hours. They got back to me ALMOST A WEEK LATER and told me there was an error that they found and fixed. I was able to successfully place the order after this, this was on June 10, estimated delivery date was June 17. I missed a sale I wanted to buy from because of how slow their customer service is.
The package entered Canada on June 16, and has been stuck under "Clearance Event" since then. I reached out to DHL and 24s after like 3 days of this, again 24s basically just sent me an email saying "we've received your inquiry", and then radio silence. DHL replied before 24s did and told me I needed to fill out a POA?? So if I didn't reach out would it have just been stuck in that status forever?? I again emailed 24s and they told me that this sometimes happens for large purchases (order was almost $4k), and to just fill it out. DHL also told me I probably wouldn't get my package before Friday
TLDR: great prices, but their customer service is EXTREMELY SLOW and hard to talk to. DHL also horrible to deal with as always, I rarely have a good experience when a company uses them. I guess if you see it stuck in "Clearance Event", reach out asap instead of waiting for DHL or 24s to message you.
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OMG. My package was supposed to arrive May 31 and it was stuck in Clearance Event since May 26. I tried emailing both 24s and DHL multiple times, but they all say the package is in custom progress, nothing more. I am so frustrated since DHL tracking shows:Just wanted to give an update/warning in case anyone else in Canada is ordering from 24s lately.
First, I have no clue why my payment wouldn't go through. It was obviously not a problem with my bank, but with their system. I emailed 24s, and they told me they'd get back to me within 48 hours. They got back to me ALMOST A WEEK LATER and told me there was an error that they found and fixed. I was able to successfully place the order after this, this was on June 10, estimated delivery date was June 17. I missed a sale I wanted to buy from because of how slow their customer service is.
The package entered Canada on June 16, and has been stuck under "Clearance Event" since then. I reached out to DHL and 24s after like 3 days of this, again 24s basically just sent me an email saying "we've received your inquiry", and then radio silence. DHL replied before 24s did and told me I needed to fill out a POA?? So if I didn't reach out would it have just been stuck in that status forever?? I again emailed 24s and they told me that this sometimes happens for large purchases (order was almost $4k), and to just fill it out. DHL also told me I probably wouldn't get my package before Friday
TLDR: great prices, but their customer service is EXTREMELY SLOW and hard to talk to. DHL also horrible to deal with as always, I rarely have a good experience when a company uses them. I guess if you see it stuck in "Clearance Event", reach out asap instead of waiting for DHL or 24s to message you.
Further Detail
The Clearance process for this shipment is on-going with additional details required for clearance
Next Step
The clearance process will continue once the additional details are provided for clearance
When I emailed both 24s and DHL about it, they provided no real solution or action items. I just filled the POA for individual now, let’s pray.
Please let me know if you have received your order.
Omg since May!!! Wtf!! My DHL tracking also says the exact same thing yours does.
Have you called DHL yet? I called their customer service today and they said to just wait for now (until Friday) since I did the POA thing (when I filled it out it said someone would contact me in a business day. Yea that didnt happen either), but the agent put a note in that I called and to like expediate the process or something. You can reach them at 1-855-345-7447, press 0 to talk to an actual agent.