Authentication / Credit Card Dispute Help!
- By genkichu
- General Shopping
- 6 Replies
Hi lovelies. I'm currently disputing a transaction via my credit card provider for two counterfeit bags (a Chanel and a Dior) that I had the unfortunate experience of purchasing. I used both authentication service providers: LegitGrails and RealAuthentication and provided those certifications as proof towards my claim. However, my credit card provider is now telling me that I need expert letters from authorized dealers/resellers if not from Dior and Chanel themselves, and not a third party company -- otherwise I would lose the claim.
Has anyone else ran into this issue before? What are my options for my current situation? From what I understand, a lot of luxury brands do not provide authentication services themselves, and in-house authenticators are there only if I bring the bag in to resell/repair and of course then I would get penalized and/or have the bags taken away. This has become a real headache, any help would be much appreciated!
Has anyone else ran into this issue before? What are my options for my current situation? From what I understand, a lot of luxury brands do not provide authentication services themselves, and in-house authenticators are there only if I bring the bag in to resell/repair and of course then I would get penalized and/or have the bags taken away. This has become a real headache, any help would be much appreciated!