For a dark heavy eye, I like to start with a couple of spritz of the Lancome micellar cleanser. It doesn't remove the stubborn liners or mascara but does a great job with removing shadow without being oily or smearing all over the place. Then I use MUDE Aqua eyes with a cotton swab to go sound the perimeter and lash line. It's non irritating for me and literally takes a swipe or two and liner is removed.