This is so frustrating for you! My SA is not the friendliest I would say. She doesn’t reply to messages very often cause the store is often crowded (or so she says). But I continuously to bug her, I will text her of bags I want even if she said it’s hard or it’s rare (her way of politely saying no). Then when I come in store, she will have bags for me randomly. Sometimes she will text me and tell me to come if she got the exact bags I want. However, I would say that I don’t have a buddy buddy relationship with my SA either. BUT SHE AT LEAST MAKE THINGS HAPPEN! With Hermes, at least in my experience, it’s very hot and cold.