Now she is saying she thinks it is a fake because it says "Made in China". I called Cole Haan, who of course confirmed that they manufacture bags in China, and I encouraged her to do the same. Hopefully that will settle this. We shall see....
Sorry, it is a sick feeling. I always send them here if we are accused of anything regarding authenticity. But when someone has buyer's remorse and they claim the item isn't authentic so you'll take it back, they know the answer they are going to receive by the experts so they won't come here.
Then you can be assured they are just plain bad people. We started keeping a database of these people, not just our blocked bidder list. We keep Ebay ID's, Names, City, States, phone numbers and the reason they are on the list. You would be very surprised to find out how many try to bid on something again in a month or two, or from one of our other companies or people we share the list with and forget what they said in the first place.
Cole Haan... I sold over 500 of them over 5 years so try and get her in here.
Ohhhhh, the old Made in China! Why is it that people can get a grip on the global economy? People still think all Coach is manufactured in the USA, Kate Spade in NY, Gustto (because of the name) Italy, Chanel only in France... I could go on and on. You did the right thing.
I once had a buyer claim one of my bags was fake, then changed her mind and stole my pics and auction wording to resell it. I notified eBay and they cancelled her auction.
Then it got really bad. She had my address (from the package) and e-mail address. She got my phone number from eBay. Then she started signing me up for every credit card offer, second mortgage, online university (I actaully got a call from an admissions counselor), ED medication, and any other scam or spam she could online. I know it was her, because a couple of the e-mails I got had the same ISP number as her e-mails.
I finally had to contact the police in her hometown and have an attorney write her a letter to get her to stop! I also had to change my ISP and my e-mail address. It was awful! All over a stupid used kate spade bag!