why did you quote me?
well the buyer will not be able to win with paypal if the seller has proof of the signature confirmation.
because you asked a question and i quoted the answer as well
assuming you read that and thats why you have this second reply, the part i bolded also states that the recipient signature was viewable via USPS at 12:49..i'm assuming OP did get the signature confirmation that is needed because it shows the actual signature, thus proof it was sent and received for.. but i'll let the OP clear that up, it is what i read as when i read her reply
edit-
BUT, buyer can file SNAD which is what she'll probably do, not, that it wasn't delivered.
why would you let her ship it back? isn't that the step towards refund? of course it wouldn't measure up if there is a purse missing?
Very good advice - CALL EBAY ASAP. I am hoping this was insured and the USPS will be responsible, but of course you would be out your bag AND the buyer's money; insurance would only pay for one of those losses. Perhaps your post office who you deal with regularly can attest to the package leaving them intact and if they weighed it, they will know that weight could not be an empty box. If the buyer paid with Google, she can't do a chargeback (as with PP), but she can possibly do a CC chargeback.I would call ebay and see what they have to say. Please do keep us posted.
Something just seems off with this, with her story. Why would the delivery person not notice this obvious slash?
I am in tears right now after looking over photos the buyer sent me supposedly of the box/packaging in the condition she received it (and her descriptions of each photo). The tape is mostly slashed open....part of the box is open.....I package everything extremely carefully and my post office even helps me add additional reinforcement tape, I just can't fathom a parcel ending up in that condition in <24 hours traveling from one borough of NYC to another.....post offices wouldn't even accept packages like this with the tape slashed open. And what really bogs my mind is why would anyone (in this case, she says the SO?) sign for a package in this condition?