okay. I bought a tivoli pm and the lining wasn't good so I returned that item to louisvuitton.com. (as many of you suggested) I wanted to exchange but they didn't have anything available. of course.
and they didn't tell me I wouldn't get my tax and shipping back at that time.
and now they're saying it is company policy they only give me the retail price portion back but I was never told about that when I called for return.
is this true? I've been only using Elux and there's no tax so I never knew I wouldn't get my tax back since I'm returning it was defective. which they are saying now maybe it was defective in your standards but our experts don't sent out defective items.
and they didn't tell me I wouldn't get my tax and shipping back at that time.
and now they're saying it is company policy they only give me the retail price portion back but I was never told about that when I called for return.
is this true? I've been only using Elux and there's no tax so I never knew I wouldn't get my tax back since I'm returning it was defective. which they are saying now maybe it was defective in your standards but our experts don't sent out defective items.