okay. I bought a tivoli pm and the lining wasn't good so I returned that item to louisvuitton.com. (as many of you suggested) I wanted to exchange but they didn't have anything available. of course. and they didn't tell me I wouldn't get my tax and shipping back at that time. and now they're saying it is company policy they only give me the retail price portion back but I was never told about that when I called for return. is this true? I've been only using Elux and there's no tax so I never knew I wouldn't get my tax back since I'm returning it was defective. which they are saying now maybe it was defective in your standards but our experts don't sent out defective items.