Yes, I’ll post the results. I sent it out over the weekend. I can’t wait to get it back.
YSL Customer Service
- Thread starter bagwhore808
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Here’s the after! I’m happy because the bag is black again, but it seems a little dull to me. Maybe it will develop a sheen as I wear it. I’m too scared to try leather conditioner just yet.
Looks good!
Yes, the leather may be a bit dry, but after some use and wear, the natural oils from your hands should help bring back some of the sheen.
Am I overreacting ? I bought this bag 10 days ago and used it once and a thread popped off. Should I take it back or keep it? I’m worried they will laugh
You've only had the bag for 10 days and used it once. Yes, I'd take it back for an exchange or repair. I don't think they would laugh. It's a part of their job to take in repairs.
This looks like it will get worse with use. You don't need to settle for pop stitches when you are paying thousands of dollars for a bag. I would definitely take it back.
Take it back, the sooner the better. And if you can, find the SA who sold it to you. Just to keep the history consistent.
It looks great! I wonder what they did. Did they re-dye it?
Thanks for your post. The part about unauthorized retailers getting defective bags or seconds makes sense since I've wondered how you can get current YSL bags at discount places for hundreds of dollars less. I think other luxury brands either burn them or sell them to employees but I guess with YSL, there is a secondary gray market.
Hi all. I am going through something similar and wanted to share my experience. I found my Sac de Jour in 2017 and it is one of the original 2013 models. I love it, and hardly wore it. However, as they are known to do, it had started to lose its shape.
Being a beautiful navy smooth leather, and since I did not originally buy it, I understood that YSL would not restore it for me. So I took it to 'Lovin My Bags', who had done quite a lot of cleaning and fixing of other items for us previously, and till now, good work.
Upon seeing its 'restoration', while the structure was back, I simply didn't recognize the bag. The color was muted, and the bag was matte. It was also glittery all over with some kind of metallic spray. We thought it must be someone elses bag!
Apparently, that is now fixed. However, there are now considerable wrinkles in the handles, near where they meet the attachments. Apparently, that is somehow to do with 'reinforcements' and is not now fixable. (photos attached) I am yet to pick it up and am asking them if they can do something. Apparently, the wrinkles go when you lift it (before it never had such an issue at all). I guess I will never place it on a table again, then!
haha!
I really have no idea what they have done to this bag, but it's clearly far too much. I just wish YSL would let you pay for repairs as long as it's a genuine item.
Here are the photos. It took me over two years of other work to even trust them with this bag!
1: prior to work - you can see the bag needs some structural help, or 'restoration' which is what I requested and cleaning to remove grease etc, as required.
2. Full "restoration" : (you can see some wrinkles here too)
3. "Fixed" color showing wrinkled handles looking worse:
4. Close up of the wrinkles.
The color does look better, at least in the photos... but if they can't fix the handles, I think I may regret it now!
Being a beautiful navy smooth leather, and since I did not originally buy it, I understood that YSL would not restore it for me. So I took it to 'Lovin My Bags', who had done quite a lot of cleaning and fixing of other items for us previously, and till now, good work.
Upon seeing its 'restoration', while the structure was back, I simply didn't recognize the bag. The color was muted, and the bag was matte. It was also glittery all over with some kind of metallic spray. We thought it must be someone elses bag!
Apparently, that is now fixed. However, there are now considerable wrinkles in the handles, near where they meet the attachments. Apparently, that is somehow to do with 'reinforcements' and is not now fixable. (photos attached) I am yet to pick it up and am asking them if they can do something. Apparently, the wrinkles go when you lift it (before it never had such an issue at all). I guess I will never place it on a table again, then!
haha!I really have no idea what they have done to this bag, but it's clearly far too much. I just wish YSL would let you pay for repairs as long as it's a genuine item.
Here are the photos. It took me over two years of other work to even trust them with this bag!
1: prior to work - you can see the bag needs some structural help, or 'restoration' which is what I requested and cleaning to remove grease etc, as required.
2. Full "restoration" : (you can see some wrinkles here too)
3. "Fixed" color showing wrinkled handles looking worse:
4. Close up of the wrinkles.
The color does look better, at least in the photos... but if they can't fix the handles, I think I may regret it now!