That's great they sent someone to the other store for you. To be honest I always always always get lost in Caesars so that's good to know they'll go for me.
I think it's either found or backorder system they have to look in vs the regular way of ringing. I watched my local SA do it once. She did it at the register, but had to log into a whole different site it seemed. I also experienced the same through CS one time when I ordered the Willis 18. The rep could not find it, but when I told her the chat person just told me they had x, y, z colors she asked to put me on hold while she looked in a different system. There she found all the colors that weren't out yet.
