Ok need to provide an update. Went to pick up shipment from local Nordstrom and guess what return it right away!! After Inspecting I noticed the bag was scratched and dust bag was dirty. Even had a piece of hair in it. Just nasty. Never had issues before and I think the fact it was a white bag made the situation worse. I will be contacting CS.....Nordstrom sent me a very heavily used chalk Parker. It arrived in a very very old Coach dust bag, they stopped using that color years ago. My guess was someone used it and returned in one of their old dust bags. I’ve never had an issue with other Nordstrom purchases but that was the first bag I ever bought from them.