Your new Coach: a mini-reveal thread!

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#19,848
faintlymacabre said:
I hate when things ship from stores!!!

My metal tea rose Callie came in looking pretty beat. It's a return anyway though, since the chain strap is way too long for my 5'2 self. I was really looking forward to this one. :sad:

I wonder if I can do an exchange for something and not lose the 30% discount? Has anyone ever done this? View attachment 4379380View attachment 4379381
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"A little beat"...gosh... that's an understatement. They should be embarrassed. I believe that I have returned something that I had gotten a discount for and immediately used it towards something else and they applied a discount. I'd like to think that they would make this right in your situation as well.
 
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#19,849
faintlymacabre said:
I hate when things ship from stores!!!

My metal tea rose Callie came in looking pretty beat. It's a return anyway though, since the chain strap is way too long for my 5'2 self. I was really looking forward to this one. :sad:

I wonder if I can do an exchange for something and not lose the 30% discount? Has anyone ever done this? View attachment 4379380View attachment 4379381
Click to expand...
Yes, if you call customer service, they should help you with an exchange to get the discount since it isn't your fault the item didn't work out. I totally agree with you--my last two items were sent from stores and they are both returned. The Dalmation frame bag had scratches on the kisslock and some of the leather looked a littled dinged. I returned and didn't want another.

Yesterday I had a saddle bag shipped to me from a store in the completely wrong color! I called cust serv for the label and said I just want to return and do not want to bother with the correct bag since it will be coming from a store. But had I wanted one, I am pretty sure she would have just had a new bag sent out, etc, and it would have been an exchange for the sale price.

Whenever I see it shipped from store, I think, ugh, I hope I get a good one this time... lol
 
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#19,851
Alexa5 said:
Yes, if you call customer service, they should help you with an exchange to get the discount since it isn't your fault the item didn't work out. I totally agree with you--my last two items were sent from stores and they are both returned. The Dalmation frame bag had scratches on the kisslock and some of the leather looked a littled dinged. I returned and didn't want another.

Yesterday I had a saddle bag shipped to me from a store in the completely wrong color! I called cust serv for the label and said I just want to return and do not want to bother with the correct bag since it will be coming from a store. But had I wanted one, I am pretty sure she would have just had a new bag sent out, etc, and it would have been an exchange for the sale price.

Whenever I see it shipped from store, I think, ugh, I hope I get a good one this time... lol
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Not that easy. Canadians don't get prepaid labels. I think I'll just have to make a trip to my local store and do it there - hopefully the discount thing won't be a hassle.
 
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#19,853
faintlymacabre said:
I hate when things ship from stores!!!

My metal tea rose Callie came in looking pretty beat. It's a return anyway though, since the chain strap is way too long for my 5'2 self. I was really looking forward to this one. :(

I wonder if I can do an exchange for something and not lose the 30% discount? Has anyone ever done this? View attachment 4379380View attachment 4379381
Click to expand...

Oh that’s awful! I’m so sorry! I don’t understand it. Would they find something like that acceptable and be willing to pay money for it??? I doubt it. I just had something that came from a store. Box too big and no stuffing or protection. It was so mangled but nothing like yours. This was after I asked them to leave on the factory packing and they said they would. Ummm they didn’t. Like you, it didn’t work out anyway. The color wasn’t what I expected. CS told me I could exchange and still get the discount. I hope this works out for you!
 
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#19,854
Freak4Coach said:
Oh that’s awful! I’m so sorry! I don’t understand it. Would they find something like that acceptable and be willing to pay money for it??? I doubt it. I just had something that came from a store. Box too big and no stuffing or protection. It was so mangled but nothing like yours. This was after I asked them to leave on the factory packing and they said they would. Ummm they didn’t. Like you, it didn’t work out anyway. The color wasn’t what I expected. CS told me I could exchange and still get the discount. I hope this works out for you!
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No discount for me. So I just went and bought a Tory Burch wallet on chain. [emoji41]
 
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#19,857
faintlymacabre said:
I hate when things ship from stores!!!

My metal tea rose Callie came in looking pretty beat. It's a return anyway though, since the chain strap is way too long for my 5'2 self. I was really looking forward to this one. :sad:

I wonder if I can do an exchange for something and not lose the 30% discount? Has anyone ever done this? View attachment 4379380View attachment 4379381
Click to expand...
My dinky was in similar condition, they insisted it Was not a display or a return, when I return it I got major attitude.
 
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#19,858
momofgirls said:
My dinky was in similar condition, they insisted it Was not a display or a return, when I return it I got major attitude.
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That is interesting. Reminds me of returning a bad condition KH Rogue in the winter, and I got major attitude, and also told they would never ship a bag that had been to the outlets or was used. Lol. This bag had either been tossed around between stores or was used, clearly.
 
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#19,860
Jeny09 said:
Thank you tealocean.. I have been wanting one for awhile (TPF made me wanting more vintage bags... help!!! [emoji16]) and these bags are not easy to find so I am glad to get one off ebay. She is beautiful and the leather oh my god soooo soft... made me thinking maybe I should get more vintage bags [emoji4]
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Do you have other vintage ones yet? The Regina will be my first. I haven't gotten the smoke out yet. :blush: So far I've just been airing it outside, and when it rains I keep it sealed up with charcoal. I've gotten some great advice in the rehab rescue forum such as lots of fresh air, Odorzout powder, and to use lots of vinegar when I wash it. The seller okayed my airing it before deciding to return or keep. I hope it will be as soft as yours when I'm done.
 
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