Your new Coach: a mini-reveal thread!

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#18,571
I have been looking for this bag in good condition for quite some time - off and on. I happened to see this one and it looked like the suede was in really good condition compared to most I see out there. I questioned the seller about any dye transfer on the suede and also about the spot I see just below the feather. She claimed there was no dye transfer and there were no spots on the suede.

I received the bag today and the spot I see is a spot. It isn't horrible but definitely noticeable. I contacted the seller about it and she, of course, says she described the bag to her best ability and went on and on about what a great deal I got and how much the bag originally cost. It really doesn't matter to me what kind of deal she thinks I got.....it is the buyer who gets to feel the deal. While I think it was a good price, the fact she lied about the spot being there bothers me. Either you own up to the spot when questioned or list it with the defect. To disregard it in thinking the buyer will just get a good deal is not the best policy.

So I'm going to sleep on it and decide if I want to pursue a return. I haven't purchased much off Mercari. I read their policy on the return but not sure how much the buyer is protected in reality. I don't want store credit. I wouldn't purchase from this seller again.

One option I see is to get a longer chain for the feather and it may hide the spot. Another option is to try a suede brush but only after I decide to keep it. The spot is round/oval looking just to the bottom right of the large black feather.
Rhyder Satchel w: Suede - spot.png
 
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#18,572
Bagmedic said:
I have been looking for this bag in good condition for quite some time - off and on. I happened to see this one and it looked like the suede was in really good condition compared to most I see out there. I questioned the seller about any dye transfer on the suede and also about the spot I see just below the feather. She claimed there was no dye transfer and there were no spots on the suede.

I received the bag today and the spot I see is a spot. It isn't horrible but definitely noticeable. I contacted the seller about it and she, of course, says she described the bag to her best ability and went on and on about what a great deal I got and how much the bag originally cost. It really doesn't matter to me what kind of deal she thinks I got.....it is the buyer who gets to feel the deal. While I think it was a good price, the fact she lied about the spot being there bothers me. Either you own up to the spot when questioned or list it with the defect. To disregard it in thinking the buyer will just get a good deal is not the best policy.

So I'm going to sleep on it and decide if I want to pursue a return. I haven't purchased much off Mercari. I read their policy on the return but not sure how much the buyer is protected in reality. I don't want store credit. I wouldn't purchase from this seller again.

One option I see is to get a longer chain for the feather and it may hide the spot. Another option is to try a suede brush but only after I decide to keep it. The spot is round/oval looking just to the bottom right of the large black feather.
View attachment 4267804
Click to expand...
Bag twins
 
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#18,573
Bagmedic said:
I have been looking for this bag in good condition for quite some time - off and on. I happened to see this one and it looked like the suede was in really good condition compared to most I see out there. I questioned the seller about any dye transfer on the suede and also about the spot I see just below the feather. She claimed there was no dye transfer and there were no spots on the suede.

I received the bag today and the spot I see is a spot. It isn't horrible but definitely noticeable. I contacted the seller about it and she, of course, says she described the bag to her best ability and went on and on about what a great deal I got and how much the bag originally cost. It really doesn't matter to me what kind of deal she thinks I got.....it is the buyer who gets to feel the deal. While I think it was a good price, the fact she lied about the spot being there bothers me. Either you own up to the spot when questioned or list it with the defect. To disregard it in thinking the buyer will just get a good deal is not the best policy.

So I'm going to sleep on it and decide if I want to pursue a return. I haven't purchased much off Mercari. I read their policy on the return but not sure how much the buyer is protected in reality. I don't want store credit. I wouldn't purchase from this seller again.

One option I see is to get a longer chain for the feather and it may hide the spot. Another option is to try a suede brush but only after I decide to keep it. The spot is round/oval looking just to the bottom right of the large black feather.
View attachment 4267804
Click to expand...

crazyforcoach09 said:
Bag twins
Click to expand...

When you say "spot" is the bag soiled or is it just the way the suede has worn? If it was caused by the wear pattern it might look better after brushing - just a suggestion.

I have this same bag and I love it, but I got it new at a great price. I just checked and it was $282 at the outlet (marked down and with a 30% off coupon) and it had originally sold for $750 retail; but you don't see them offered for sale very often - and when I have seen them they were usually rather pricey.

If you got a good deal and you like the bag then maybe you should keep it, but perhaps you should ask the vendor for a partial refund. If the creed patch in your bag has a bull's-eye mark indicating that it was sold at the outlet, don't let her tell you how expensive the bag was - tell her you know that it came from the outlet and so it originally cost a lot less than retail.

But if the spot is really noticeable and it will bother you and diminish your enjoyment of the bag, then you should try to return it and keep looking.

Just a comment, I double the long strap on that bag to wear it as a shoulder bag because the single strap is very long.

Good luck and let us know what happens.
 
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#18,576
katev said:
When you say "spot" is the bag soiled or is it just the way the suede has worn? If it was caused by the wear pattern it might look better after brushing - just a suggestion.

I have this same bag and I love it, but I got it new at a great price. I just checked and it was $282 at the outlet (marked down and with a 30% off coupon) and it had originally sold for $750 retail; but you don't see them offered for sale very often - and when I have seen them they were usually rather pricey.

If you got a good deal and you like the bag then maybe you should keep it, but perhaps you should ask the vendor for a partial refund. If the creed patch in your bag has a bull's-eye mark indicating that it was sold at the outlet, don't let her tell you how expensive the bag was - tell her you know that it came from the outlet and so it originally cost a lot less than retail.

But if the spot is really noticeable and it will bother you and diminish your enjoyment of the bag, then you should try to return it and keep looking.

Just a comment, I double the long strap on that bag to wear it as a shoulder bag because the single strap is very long.

Good luck and let us know what happens.
Click to expand...
Good comments, thank you! I'm not sure how the spot got there but will look again today and for the bullseye. It is a unique bag.
 
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#18,581
Teagaggle said:
I saw this bag in person. It's very pretty! The crystals make it very special. Enjoy!
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Thanks, T! I was lucky to get 30% off as Canada only included it in the recent promotion. I love it, too. It’ll be a nice addition to my work bag rotation throughout the year. I wanted a lighter colour but a darker bag I can carry year around is better for the weather here.
 
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#18,583
Bagmedic said:
I have been looking for this bag in good condition for quite some time - off and on. I happened to see this one and it looked like the suede was in really good condition compared to most I see out there. I questioned the seller about any dye transfer on the suede and also about the spot I see just below the feather. She claimed there was no dye transfer and there were no spots on the suede.

I received the bag today and the spot I see is a spot. It isn't horrible but definitely noticeable. I contacted the seller about it and she, of course, says she described the bag to her best ability and went on and on about what a great deal I got and how much the bag originally cost. It really doesn't matter to me what kind of deal she thinks I got.....it is the buyer who gets to feel the deal. While I think it was a good price, the fact she lied about the spot being there bothers me. Either you own up to the spot when questioned or list it with the defect. To disregard it in thinking the buyer will just get a good deal is not the best policy.

So I'm going to sleep on it and decide if I want to pursue a return. I haven't purchased much off Mercari. I read their policy on the return but not sure how much the buyer is protected in reality. I don't want store credit. I wouldn't purchase from this seller again.

One option I see is to get a longer chain for the feather and it may hide the spot. Another option is to try a suede brush but only after I decide to keep it. The spot is round/oval looking just to the bottom right of the large black feather.
View attachment 4267804
Click to expand...
Congrats on finding your bag, and I'm so sorry it happened this way. I have had a similar situation, and what worked for me was not to think about the seller at all. Try focusing on whether or not you are happy with the bag (and whether you can clean or cover the spot in a way that makes you happy). If you still love it, keep it, and if it will make you sad, you should probably send it back. It can't hurt to call the seller out, politely as possible, and ask for a partial refund due to the stain you pointed out (in her own picture!) that she said was not there. I hope you find a solution that leaves you smiling! :smile:
 
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